Technical Account Manager

2 months ago

Dallas, Texas, United States RingCentral Full time

Say hello to opportunities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
This is where you and your skills come in. We're currently looking for: At RingCentral, our customers are at the heart of everything we do and delivering great customer service and experiences are at the center of every business initiative we drive. Our customers are at the heart of everything we do and building strong, long-lasting relationships is the key to our success.
We're currently looking for: A Technical Account Manager, you should be passionate about building strong, long-lasting relationships. You will also need to possess a strong desire to develop an in depth understanding of the customer's infrastructure, their systems, and the environment to ensure they are optimized for best performance with their RingCentral services. You will be a trusted technical advisor and must possess strong verbal and written communication skills.
To succeed in this role you must have experience in:

  • Managing customer expectations and experience to deliver high customer satisfaction and increase retention
  • Ability to communicate effectively with key leaders, including C-level executives, to listen and understand the business needs of the customer
  • Able to see the bigger picture and proactively recommend new solutions or communicate changes to existing services that will impact the customer to help them meet their business needs.
  • Recommending network hardware, software, and platform specific design elements
  • Collaborating with internal departments to facilitate customer need fulfillment
  • Maintaining updated knowledge of company products and services
  • Capable of maintaining multiple tasks and accounts, ability to stay organized and to provide more proactive service to your customers
  • Adaptability, recognizing the pace of change and constant growth in the business, marketplace, and community as a whole
  • Windows or similar, including Excel, PowerPoint, and Word

Desired Qualifications:

  • Minimum 3+ years relevant Account Management work experience, preferably in a telecommunication, technical industry
  • College graduate: Bachelor's or associate degree in Business, Communication, or related field
  • Strong customer service and interpersonal skills for dealing with different types of customers
  • Time management and multitasking skills in order to handle multiple tasks and customers at once
  • Ability to build rapport and collaborate with others within the company and externally.
  • Experience in VOIP technology including SIP, RTP, QoS, CoS, codecs and in network troubleshooting and terminology including LAN/ WAN, routers, firewalls, switches, PBX deployment, TCP/ IP, DNS, etc. are a plus.

What we offer:

  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  • 401K match and ESPP
  • Paid time off and paid sick leave
  • Wellness programs including 1:1 coaching and meditation guidance
  • Paid parental and pregnancy leave and new parent gift boxes
  • Family-forming benefits (IVF, Preservation, Adoption etc.)
  • Emergency backup care (Child/Adult/Pets)
  • Pet insurance and Pet Telehealth
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Free legal services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
  • Student loan refinancing assistance
  • Employee perks and discounts program

RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
If you are hired in Colorado, the compensation range for this position is between $51,100.00 and $83,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more The salary may vary depending on your location, skills, and experience.
We hire for this role frequently. There is no application deadline for this role.
#LI-JW1

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