Current jobs related to Guest Service Agent - Washington, Washington, D.C. - Embassy Suites by Hilton Washington DC Chevy Chase Pavilion

  • Guest Service Representative

    15 hours ago

    Washington, Washington, D.C., United States Conrad Hotels & Resorts Full time

    Job Title: Guest Service AgentConrad Hotels & Resorts is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences and ensuring that our hotel's high standards are met.Key Responsibilities:Greet and register guests, ensuring a warm and welcoming...

  • Overnight Guest Service Representative

    15 hours ago

    Washington, Washington, D.C., United States Conrad Hotels & Resorts Full time

    Guest Services Agent Job DescriptionAt Conrad Hotels & Resorts, we're passionate about delivering exceptional guest experiences. As a Guest Services Agent, you'll play a key role in ensuring our guests feel welcome and cared for during their stay.Key Responsibilities:Greet and register guests, ensuring a smooth and efficient check-in process.Assist guests...

  • Guest Services Supervisor

    3 weeks ago

    Washington, Washington, D.C., United States Ogden CAP Full time

    Position OverviewOgden CAP is seeking a dedicated Guest Services Supervisor to enhance our esteemed hospitality team. This role is pivotal in ensuring that our guests receive an exceptional experience throughout their stay.The Guest Services Supervisor will collaborate closely with the Front Office Management to oversee daily operations and implement...

  • Guest Services Ambassador

    2 weeks ago

    Washington, Washington, D.C., United States PM Hotel Group Full time

    About UsPM Hotel Group is a dynamic and innovative hospitality company that prides itself on delivering exceptional guest experiences. Our team is passionate about creating a warm and welcoming atmosphere that makes every guest feel at home.Job SummaryWe are seeking a highly motivated and charismatic Guest Services Agent to join our Front Office team. As a...

  • Guest Services Representative

    4 weeks ago

    Washington, Washington, D.C., United States Holiday Inn Central, Washington DC Full time

    Position OverviewHotel Equities, a distinguished leader in hotel development and management, is seeking an exceptional Full-Time Front Desk Agent for the Holiday Inn Central located in the heart of Washington, DC.Role Objective:The Front Desk Agent is responsible for delivering outstanding service to all guests, ensuring a welcoming atmosphere and providing...

  • Customer Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States Guest Services, Inc Full time

    Job SummaryThe Cashier is responsible for providing exceptional customer service and ensuring a seamless shopping experience for guests at Guest Services, Inc.Key ResponsibilitiesProcess transactions accurately and efficiently using a cash register or other point-of-sale system.Provide excellent customer service by greeting guests, answering questions, and...

  • Customer Service Representative

    3 days ago

    Washington, Washington, D.C., United States Stephon Scriber - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our State Farm Agent team as a Team Member. As a Team Member, you will play a key role in establishing relationships with customers, identifying their needs, and marketing appropriate products and services.ResponsibilitiesDevelop and maintain strong customer...

  • Guest Services Associate

    4 weeks ago

    Washington, Washington, D.C., United States Marriott International, Inc Full time

    Job OverviewCategory: Rooms & Guest Services OperationsPosition Type: Non-ManagementSchedule: Full-TimeLocation: The Ritz-Carlton Washington D.C.Position SummaryAs a Guest Services Associate, you will be the first point of contact for our esteemed guests. Your primary responsibilities will include welcoming and guiding guests to their accommodations,...

  • Guest Services Coordinator

    4 weeks ago

    Washington, Washington, D.C., United States TBC Hotels Full time

    Job OverviewTBC Hotels is seeking a dedicated Part-Time Guest Services Coordinator who will be instrumental in delivering an exceptional and memorable experience for our guests. This position is vital to the seamless operation and esteemed reputation of our establishment. As the initial point of contact, the Guest Services Coordinator ensures a welcoming and...

  • Guest Services Associate

    4 weeks ago

    Washington, Washington, D.C., United States Cambria Hotel Full time

    Guest Services & Front Desk OperationsWe are looking for dedicated individuals who are passionate about delivering outstanding service to become part of our team. Working in the guest services department provides you with the chance to engage with visitors and significantly influence their overall experience. If you possess a warm personality, a proactive...

  • Guest Service Ambassador

    3 weeks ago

    Washington, Washington, D.C., United States Marriott International, Inc Full time

    mCLUB Lounge AttendantWe are seeking a highly motivated and service-oriented individual to join our team as a mCLUB Lounge Attendant. As a key member of our hospitality team, you will have the opportunity to deliver exceptional service to our guests and create memorable experiences.Key ResponsibilitiesProvide exceptional service to our guests, ensuring their...

  • Front Desk Agent

    2 hours ago

    Washington, Washington, D.C., United States IHG Full time

    About the RoleWe are seeking a skilled and friendly Front Desk Agent to join our team at IHG Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and anticipating the needs of our guests.Key ResponsibilitiesDeliver warm and welcoming...

  • Guest Services Manager

    4 weeks ago

    Washington, Washington, D.C., United States Canopy by Hilton Full time

    Position: Front Desk SupervisorAs a Front Desk Supervisor at Canopy by Hilton, you will play a pivotal role in ensuring our guests receive outstanding service while overseeing a dedicated team committed to excellence. Your attentive and supportive demeanor will greatly enhance the overall guest experience. This position is ideal for individuals who thrive in...

  • Guest Services Manager

    4 weeks ago

    Washington, Washington, D.C., United States Canopy by Hilton Full time

    Position: Front Desk SupervisorAs a Front Desk Supervisor at Canopy by Hilton, you will play a crucial role in ensuring our guests receive outstanding service while overseeing a dedicated team committed to excellence. Your approachable demeanor and leadership skills will greatly enhance the guest experience. This position is ideal for individuals who thrive...

  • Guest Services Manager

    4 weeks ago

    Washington, Washington, D.C., United States Canopy by Hilton Full time

    Position: Front Desk SupervisorAs a Front Desk Supervisor at Canopy by Hilton, you will play a pivotal role in ensuring our guests receive outstanding service while overseeing a dedicated team committed to excellence. Your friendly demeanor and proactive approach will greatly enhance the guest experience. This position is ideal for individuals who thrive in...

  • Travel Agent

    8 hours ago

    Washington, Washington, D.C., United States American Federation of Teachers Full time

    Job Title: Travel Agent/Grade 7Job Summary:The American Federation of Teachers (AFT) is seeking a highly skilled Travel Agent to join our team. As a Travel Agent, you will be responsible for making and confirming travel arrangements for AFT staff, officers, and guests. This includes booking flights, hotels, and car rentals, as well as handling special...

  • Guest Services Representative

    3 weeks ago

    Washington, Washington, D.C., United States Remington Hotels Full time

    Position SummaryAs a key member of the hospitality team, you will be responsible for greeting and assisting guests during their arrival and departure at the hotel.Proficient knowledge of Front Office operations and systems is essential for managing daily transactions effectively.Accurate cash handling is required, including processing various payment methods...

  • Guest Service Assistant

    4 weeks ago

    Washington, Washington, D.C., United States Moon Rabbit DC Full time

    Join Our Team as a Server AssistantMoon Rabbit is on the lookout for skilled and personable Server Assistants to enhance our team. We are a distinguished Vietnamese dining establishment located in a vibrant area.Our ethos revolves around treating our guests like family, and we are in search of individuals who can create a warm, welcoming atmosphere where...

  • Customer Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States Guest Services, Inc Full time

    About Guest Services, Inc.We are a dynamic and customer-focused organization seeking a reliable and detail-oriented individual to join our team as a Part-Time Kiosk Attendant.Key Responsibilities:Process transactions efficiently and accurately using various equipment, ensuring a seamless customer experience.Manage cash handling duties, including issuing...

  • Guest Services Specialist

    4 weeks ago

    Washington, Washington, D.C., United States The Jefferson Hotel, Washington DC Full time

    Position OverviewThe Jefferson Hotel in Washington D.C. is seeking a dedicated Concierge to enhance our guest experience. This role is ideal for individuals who possess a genuine passion for hospitality and a commitment to delivering exceptional service.Key ResponsibilitiesThe Concierge will be responsible for:Providing comprehensive information to guests...

Guest Service Agent

4 months ago

Washington, Washington, D.C., United States Embassy Suites by Hilton Washington DC Chevy Chase Pavilion Full time
At Crescent Hotels and Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide our guests. At Crescent, our associates are the shining stars of what we do.

What's In It For Me:

Highly competitive wages
Exceptional benefit plan for eligible associates and their families
401K matching program for eligible associates
Complimentary employee parking
Opportunity to grow with us, a top-rated company on Glassdoor
Hotel discounts to any Hilton Brand Hotel, and Crescent Hotels and Resorts for you, and your friends and family members
A workplace that you can be proud of , where you are valued, trusted, and supported by the team
What are my essential job functions and responsibilities?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Education and Experience:

HS Diploma or equivalent

Computer skills including word processing, spreadsheets, and Hilton systems OnQ preferred, but not required.

Hilton experience preferred, but not required.

Excellent communication, listening, and problem solving skills.

What's it like working for us?

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Source: Hospitality Online