Front Desk Agent

3 hours ago

Washington, Washington, D.C., United States IHG Full time
About the Role

We are seeking a skilled and friendly Front Desk Agent to join our team at IHG Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and anticipating the needs of our guests.

Key Responsibilities
  • Deliver warm and welcoming service to guests, making them feel at home
  • Manage guest bookings, payments, and other transactions with accuracy and efficiency
  • Anticipate and meet the needs of our guests, providing personalized recommendations and solutions
  • Collaborate with colleagues to ensure a smooth and efficient front office operation
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our team is passionate about delivering True Hospitality for Good, and we are committed to creating a positive and inclusive work environment.

Requirements
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Fluency in English (additional languages a plus)
  • Basic math and computer skills
Why Join Us?

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed. If you are passionate about delivering exceptional guest service and are looking for a rewarding career opportunity, we encourage you to apply.

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