Insurance Operations Manager

2 months ago

Austin, Texas, United States Marsh Full time

Marsh USA is the world's largest insurance brokerage, and we strive to offer our clients innovative solutions to manage risk more effectively. With more than 45,000 employees worldwide and operations in more than 130 countries, we are looking for talented professionals who want to make a difference and develop skills for success in a fast-changing environment.

Marsh is seeking candidates for the following position based in the Austin Lakeline office (hybrid, with three days a week in the office):

Insurance Operations Manager - Invoicing

What can you expect?

  • You will be joining our growing Invoicing Request department based in our Austin Center of Excellence
  • You will be responsible for leading a dedicated team of specialists in an insurance operations environment who are responsible for supporting our clients' invoicing functions
  • You will be an essential part of a highly skilled team, collaborating with our client-facing colleagues who submit invoice requests to our Centralized Invoicing Unit
  • You'll attend a robust training program of classroom-based, side-by-side, and on-the-job training; we will provide the knowledge required to be successful while learning our systems; this is not a sales position and you will not be asked to sell insurance, and an insurance license is not required, although you're welcome to take the licensing exam for career development purposes

What is in it for you?

  • A leadership position at a Fortune 500 company; this role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge, and enhance your skills
  • A culture of internal mobility, diversity, inclusion, and collaboration
  • Flexible work opportunities to ensure a healthy work/life balance
  • Competitive pay, generous time off, and a full benefits package, starting Day 1
  • A convenient North Austin location near the Lakeline MetroRail station, with onsite amenities like a free fitness room, showers, indoor bicycle storage, jogging trails, and onsite food service

We will count on you to:

  • Lead a team of direct reports, including supervisory staff, who support our clients and client team colleagues through the invoicing cycle
  • Develop and engage team members through active coaching and mentoring
  • Partner across the organization including Finance, IT, Business, and Operational Leadership to execute strategy and vision
  • Collaborate with senior members of our client support team to resolve issues and achieve high-quality outcomes, and lead and/or participate in stakeholder engagement sessions and work in partnership with client teams to improve the client experience
  • Continuously identify areas for process improvement to increase efficiencies, as well as participate, monitor, and/or oversee the initiatives
  • Maintain and consistently review staffing needs

What you need to have:

  • Bachelor's degree plus a minimum of 5 years of leadership experience
  • Effective written and oral communication skills – able to clearly articulate issues, problems, and resolutions within this field
  • Influence/persuasiveness – can explain why a process or rule needs to be followed and gain colleague support/change behavior as a result
  • Quality & Compliance –Ethical behavior; understanding of rules and why they need to be followed, but flexible enough to know when a solution is workable
  • Drive and self-motivation – able to work independently, follow through on a task/complete a project/meet a deadline

What makes you stand out:

  • 7-10 years of leadership experience in a professional services environment preferred
  • Experience in Commercial Lines insurance
  • Senior-level management experience

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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