Insurance Operations Supervisor

1 week ago


Austin, Texas, United States US001 Marsh USA LLC Full time

About the Role:

At US001 Marsh USA LLC, we are seeking a highly skilled and experienced Insurance Operations Supervisor to join our team in the Austin – Lakeline office. As a key member of our team, you will be responsible for leading a best-in-class experience through focusing on customer satisfaction, risk mitigation, efficiency, program growth, and customer retention.

Key Responsibilities:

  • Lead a team of Account Coordinators and Account Representatives to achieve internal KPIs and client satisfaction for Marsh Affinity programs.
  • Manage and implement account management strategies for Marsh programs, including understanding commercial insurance processes and reducing operational risk for the organization.
  • Build strong relationships with key stakeholders in the geography and be viewed as a strategic partner.
  • Manage escalated calls, complaints, questions, and queries as necessary and oversee the complaints management system and quality of communications with client-facing colleagues.
  • Supervise a highly skilled team who support our client-facing colleagues with renewal coordination and document creation.

Requirements:

  • 5+ years of total work experience, with 3+ years in insurance or financial services.
  • Experience in Commercial Lines Insurance.
  • Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done.
  • Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook.

What We Offer:

  • Competitive pay and a full benefits package, starting Day 1.
  • A culture of internal mobility, diversity, and inclusion, in a collaborative environment.
  • Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more.
  • Flexible work opportunities to ensure a healthy work/life balance, and a convenient North Austin location near the Lakeline MetroRail station, with onsite amenities like a free fitness room, showers, indoor bicycle storage, jogging trails, and onsite food service.


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