Marketplace, operations

1 month ago


San Francisco, California, United States Watershed Full time
About Watershed

Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.

We have offices in San Francisco, New York and London and remote team members across the US and Europe. We hope that you'll be interested in joining us

The role


Marketplace is a managed decarbonization service that helps our customers achieve their climate targets with predictability and ease. We provide customers with expert guidance to strategize and procure a tailored decarbonization portfolio including clean power, SAFc, and vetted carbon removal.

This is a full-time (~40hrs/week), independent contractor position that will begin in mid September. This role is expected to last 12 months, with an opportunity to extend.

Watershed enthusiastically supports in-person collaboration and you'd be welcomed to co-locate with the Marketplace team at our San Francisco HQ.

You will:

  • Manage Marketplace purchases from contract generation to customer fulfillment, including:
    • Tracking project development progress & customer deliveries
    • Preparing Marketplace sales contracts in collaboration with Legal
    • Tracking invoice requests and payments statuses for customers, suppliers, and, external Advisors in collaboration with Finance
    • Providing post-sales support to our Customer Success teams
    • Communicating project updates (e.g., production milestones) to customers
    • Building the operational infrastructure for our long-term programs (Frontier, VPPA)
  • Proactively identify and implement processes to improve and scale Marketplace operations
  • Support Marketplace generally, including seasonal projects such as our annual Green-E audit or creating company-wide collateral on Marketplace services

You might be a fit if you:

  • Have 1-3+ years of related experience in operations and/or program management, preferably for a marketplace business.
  • Learn quickly and operate well in ambiguous, fast-paced environments. You are organized, systematic, and efficient. You thrive at juggling multiple projects at once on short timelines, and are driven to take initiative, plan, and prioritize tasks and projects.
  • You are meticulous and detail-obsessed, and excel at tracking details with near-perfect accuracy. You are comfortable using and analyzing data.
  • Are an excellent verbal and written communicator. You think clearly about complex problems, and can communicate complex topics to technical and non-technical audiences. You are adaptable with customer-facing engagements.
  • Are a team player, and have a proven track record for working well across teams and with external partners.
  • Are passionate about solving climate change and excited to contribute to doing so at a fast paced startup.

Considered a "nice to have" if you:

  • Working knowledge of Salesforce or Ironclad, past experience using a CRM, and/or familiarity with Google Apps is a strong plus
  • Experience communicating to and coordinating with senior leaders and decision makers at corporations
  • Previous experience at a fast-growing startup or high energy work environment

Salary range:

$45-$60 per hour

At Watershed, we strive to design consistent, fair, and competitive compensation programs. The total cash compensation range may be inclusive of several levels at Watershed and final offer will be determined by a number of factors, including the candidate's skills, capabilities, and location, as well as scope of the role.

FAQ

Where does Watershed work?

We have hub offices in San Francisco, New York and London, and some remote team members in the US and EU. Most of our jobs need to be in San Francisco / New York / London, but certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description.

What's the interview process like?

It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience screen (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel after that if the screens go well. We prioritize transparency and lack of surprise throughout the process.



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