Incident Coordinator
2 months ago
TransUnion's Job Applicant Privacy Notice
Personal Information We Collect
Your Privacy Choices
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
The Incident Coordinator (IC) is responsible for working closely with our Global Incident Response clients, including, Breach Fulfillment Services clients and Incident Response Forensics clients. The IC provides Client and Customer service end to end, including but not limited to overseeing issuance of proposals, contracts, and ultimately, implementation and administration of the services involved in any matter entrusted to the individual.
What You'll Bring:
- 1-5 years Project Management Experience
- Education or certifications can be considered in lieu of historical experience.
- 3-7 years working in a client facing position similar to project management and/or customer service.
- Ability to manage multiple tasks moving at varying pace within a high-pressure service environment.
- Proficient with MS Office suite; expertise with MS Excel preferred.
- Strong written and verbal communication skills.
- Excellent interpersonal skills with focus on empathetic client management.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Results driven, solution and customer focused.
- Team player; collaborative work style is vital as is in keeping with companywide ethos.
- Fluent in a language other than English is welcomed
Impact You'll Make:
- Manage assigned case load with minimal direct supervision.
- Communicate clearly to customer the services and support offered.
- Provide professional and courteous customer service and expert assistance to clients and victims of a cyber incident/breach and/or fraud.
- Participates in project plan schedule development, monitoring and reporting.
- Intake prospects and new clients to compile information needed to build a case/project regarding breach/cyber indent and/or fraud.
- Examine and analyze information to determine the severity of the incident.
- Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and/or claims.
- Escalates and refers any incidents that require assistance from other internal
- departments, coordinates the discussions, meetings and updates.
- Maintain current knowledge of all new applicable regulations pertaining to data breaches.
- Actively manage mailings and other data breach related correspondence to include but not limited to: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service.
- Records and details relevant case notes into database with strong attention to detail and accuracy of information in a timely manner.
- Ensures the closure of all resolved and confirmed Incident records and final report to the proper stakeholders.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
Pay Scale Information :
The salary range for this position is $51, $81, *The salary range for this position reflects the general range of compensation for this job and does not include our bonus incentive(s). This position is eligible for bonus incentive(s). At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, industry knowledge, as well as the scope and responsibilities of the position, and market considerations.
TransUnion's Internal Job Title:
Specialist I, Customer Support Operations
-
Customer Support Coordinator
6 days ago
Boca Raton, Florida, United States Shoes For Crews Full timeAt Shoes For Crews, our team is what sets us apart. We are committed to hiring skilled individuals who align with our core values and provide comprehensive training and mentorship to help our employees achieve their professional goals. Our achievements stem from outstanding teamwork and remarkable individual contributions. We aim to foster an environment...
-
Help Desk Analyst
1 month ago
Boca Raton, Florida, United States NCCI Full timeWHO WE ARE:Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation's trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We're motivated by the opportunity to do challenging and interesting work, and our...
-
Laboratory Technician
5 days ago
Boca Raton, Florida, United States Flourish Research Full timeJob OverviewFlourish Research is seeking enthusiastic and skilled individuals eager to advance their careers while making a significant impact through research that transforms lives. We provide a comprehensive benefits package, a nurturing and collaborative work atmosphere, and numerous opportunities for professional development.Position: Lab TechnicianThis...
-
Licensed Armed Security Professional
6 days ago
Boca Raton, Florida, United States Cambridge Security Services Full timePosition: Armed Security OfficerCompany: Cambridge Security ServicesJob Type: Full-timeSalary: Competitive hourly rateOverview:The benchmark of American security is seeking a dedicated Armed Security Officer. In this role, you will be responsible for conducting armed patrols, managing access control, monitoring surveillance systems, and ensuring the safety...
-
Administrative Support Specialist
6 days ago
Boca Raton, Florida, United States Crisis24 Full timeAbout Crisis24 Crisis24, a GardaWorld company, is recognized as a premier provider of integrated risk management, crisis response, consulting, and global protective solutions, catering to the world's most influential individuals, innovative brands, and esteemed organizations. Supported by our advanced Global Operation Centers and a proficient team of...
-
Clinical Laboratory Technician
19 hours ago
Boca Raton, Florida, United States SQRL Full timeJob OverviewExciting opportunity within a rapidly expanding clinical research organization in the United States.The Boca Raton location stands out as one of the top-performing sites among our client's extensive network of clinical research facilities.Key BenefitsComprehensive Benefits Package (Health, Dental, Vision, 401k with 4% Match, 15 days of Paid Time...
-
Senior Director, Ethics
3 weeks ago
Boca Raton, Florida, United States TransUnion Full timeTransUnion's Job Applicant Privacy NoticePersonal Information We CollectYour Privacy ChoicesWhat We'll Bring:At TransUnion we have a welcoming and energetic environment that encourages collaboration and innovation - we're constantly exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and...
-
Care Coordinator/Staffing Coordinator
3 months ago
Boca Raton, United States American Senior Trust Full timeLooking for an enthusiastic new team member who can help with the following: Manage schedules and process time sheets for Aidsworking with patients.Maintained communication between patients, health aids andinsurance companies to ensure that patient’s needs wherebeing met along with approvals for allowed days and hoursof service.Organization and management...
-
Assistant Program coordinator
1 month ago
Boca Raton, United States Twin Palms Center for the Disabled Full timeJob DescriptionJob DescriptionFull job descriptionLevel II background check required1-3 years experience working with the developmentally disabled adult populationExcellent written/verbal communication skillsCertification in all AHCA required Provider TrainingAssist with the development of Twin Palms programsPrepares reports on program activitiesMaintain...
-
Prelitigation Paralegal
2 months ago
Boca Raton, United States EJI Recruiting, LLC Full timeJob DescriptionJob DescriptionA busy and growing Personal Injury Law firm based in Boca Raton, FL., is hiring for a Prelitigation Paralegal! This person will review, organize, and complete client files during pre-suit.Previous prelitigation experience in Plaintiff Personal Injury law is required!!!Requirements and responsibilities:- Conduct initial client...
-
Front Desk Supervisor
2 days ago
Boca Raton, United States FirstService Residential Florida Full timeJob Overview: Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react...
-
Front Desk Supervisor
3 days ago
Boca Raton, United States FirstService Residential Florida Full timeJob Overview: Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react...
-
Floor Technician
7 days ago
Boca Raton, United States The Encore at Boca Raton Rehabilitation and Nursing Center Full timeThe Encore at Boca Raton Rehabilitation and Nursing Center - The primary purpose of the Floor Technician position is to perform assigned floor care functions based on the facility’s standards and procedures as directed by the Supervisor and the Housekeeping department. The candidate must be available to work weekends and be flexible with both day and night...
-
Business Development Liaison Home Health
3 months ago
Boca Raton, United States COMFORT CARE HOMECARE INC Full timeJob DescriptionJob DescriptionLocation:Palm Beach CountyAbout Us:Comfort Care Homecare Inc. is seeking to hire a Marketer/Liaison for our Medicare Certified Home Health Agency. We are looking for someone energetic and professional, with strong communication skills and strategic planning ability. The goal of this position is to engage with referral sources in...
-
BHT Supervisor
4 weeks ago
Boca Raton, United States Cutting Edge Staffing LLC Full timeJob DescriptionJob DescriptionBanyan Treatment Centers is currently recruiting an BHT Supervisor join our team in Boca Raton Florida! The BHT Supervisor is responsible for oversight of the general day to day operations and direct supervision of Behavioral Health Technicians.Position Details:Schedule: To be further discussed.Location: On-site presence...
-
Senior IT Compliance Analyst
4 weeks ago
Boca Raton, United States Red Violet, Inc. Full timeJob DescriptionJob DescriptionDescription:Our Company:At red violet, we build proprietary technologies and apply analytical capabilities to deliver identity intelligence. Our technology powers critical solutions, which empower organizations to operate with confidence. Our solutions enable the real-time identification and location of people, businesses,...
-
Lab Technician
3 weeks ago
Boca Raton, United States Flourish Research Full time $20 - $22Job DescriptionJob DescriptionFlourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.We are actively...
-
Technical Customer Service Representative
3 months ago
Boca Raton, United States Tews Company Full timeJob DescriptionJob DescriptionTechnical Customer Support Support TechnicianOnsite-Boca Raton FL Your Career, Your Choice: Partner with TEWS for Tailored Job Placements and Exceptional Opportunities! At TEWS we understand that finding the right job is more than just filling a role—it's about finding the perfect fit for your skills, preferences, and...
-
RN/LPN Weekend Nursing Supervisor
2 months ago
Boca Raton, United States Avante at Boca Raton, Inc. Full timeJob Description Are you a Registered Nurse looking for a great career opportunity to gain invaluable experience? We invite you to join our dedicated team! We are currently looking for a Full-Time RN or LPN Weekend Supervisor to join our team. Avante at Boca Raton is seeking a RN or LPN Weekend Supervisor to join our team of long-term care professionals....
-
Radiologic Technologist
4 weeks ago
Boca Raton, United States MD Now Full timeDescription This position is incentive eligible. Sign - On Bonus up to $3,000. Introduction Do you have the career opportunities as a Radiology Technician you want with your current employer? We have an exciting opportunity for you to join MD Now which is part of the nation's leading provider of healthcare services, HCA...
-
Radiologic Technologist
3 days ago
Boca Raton, United States MD Now Full timeDescription This position is incentive eligible. Sign - On Bonus up to $3,000. Introduction Do you have the career opportunities as a Radiology Technician you want with your current employer? We have an exciting opportunity for you to join MD Now which is part of the nation's leading provider of healthcare services, HCA...
-
RN/LPN Weekend Nursing Supervisor
1 month ago
Boca Raton, United States Avante at Boca Raton, Inc. Full timeAre you a Registered Nurse looking for a great career opportunity to gain invaluable experience? We invite you to join our dedicated team! We are currently looking for a Full-Time RN or LPN Weekend Supervisor to join our team. Avante at Boca Raton is seeking a RN or LPN Weekend Supervisor to join our team of long-term care professionals. This is a...
-
Radiology Technologist
3 months ago
Boca Raton, United States MD Now Full timeDescription This position is incentive eligible. Sign - On Bonus up to $3,000. Introduction Do you have the career opportunities as a Radiology Technician you want with your current employer? We have an exciting opportunity for you to join MD Now which is part of the nation's leading provider of healthcare services, HCA...
-
Radiology Technologist
2 months ago
Boca Raton, United States MD Now Full timeJob DescriptionDescription This position is incentive eligible. Sign - On Bonus up to $3,000. IntroductionDo you have the career opportunities as a Radiology Technician you want with your current employer? We have an exciting opportunity for you to join MD Now which is part of the nation's leading provider of healthcare services, HCA...
-
Radiologic Technologist
1 month ago
Boca Raton, United States MD Now Full timeDescription This position is incentive eligible. Sign - On Bonus up to $3,000. Introduction Do you have the career opportunities as a Radiology Technician you want with your current employer? We have an exciting opportunity for you to join MD Now which is part of the nation's leading provider of healthcare services, HCA...
-
Radiologic Technologist
3 days ago
Boca Raton, United States MD Now Full timeDescription This position is incentive eligible. Sign - On Bonus up to $3,000. Introduction Do you have the career opportunities as a Radiology Technician you want with your current employer? We have an exciting opportunity for you to join MD Now which is part of the nation's leading provider of healthcare services, HCA Healthcare. · The MDNow Urgent...
-
Radiologic Technologist
3 days ago
Boca Raton, United States MD Now Full timeDescription This position is incentive eligible. Sign - On Bonus up to $3,000. Introduction Do you have the career opportunities as a Radiology Technician you want with your current employer? We have an exciting opportunity for you to join MD Now which is part of the nation's leading provider of healthcare services, HCA...