Technical Customer Service Representative

3 months ago

Boca Raton, United States Tews Company Full time
Job DescriptionJob DescriptionTechnical Customer Support Support Technician
Onsite-Boca Raton FL
 

Your Career, Your Choice: Partner with TEWS for Tailored Job Placements and Exceptional Opportunities 

At TEWS we understand that finding the right job is more than just filling a role—it's about finding the perfect fit for your skills, preferences, and career aspirations. With over 25 years of experience, we specialize in handpicking top talent for promising positions across various industries. Our dedicated team works tirelessly to ensure that every opportunity we present aligns with your career goals, giving you the confidence to pursue your next step with assurance.

We have an exciting opportunity to join a stable organization with an excellent company culture as an IT Customer Support Representative.

This role is responsible for responding to inquiries and providing information to customers calling into the Information Technology Office. Records all customer contact information in our service desk tracking resources. Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customer‘s problem or complaint. Tracks issues escalated for resolution to ensure customer receives a timely response. Generally follows documented procedures and checklists. Traveling maybe required.

Duties and Responsibilities:
  • Assist the on-site staff in the fulfillment of technology service to their customers and service region. Other anticipate duties and responsibilities are listed below: 
  • Install and configure Information Technology resources. 
  • Troubleshoot and may perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures 
  • Responsible for access control and security administration (password troubleshooting and resets included) 
  • Install, configure, and update software 
  • Assists with the monitoring and tracking of inventory for the Information Technology cost center 
  • Assists IT Leadership in Project Coordination and Quality Assurance 
  • Ticketing System(s) Incident management and distribution 
  • Document inquiries concerning the use of audio-visual equipment including: microphones sound speakers, video screens, projectors, video monitors, connecting wires and cables 
  • Participate in team projects and assignments 
  • Responsible for reading and following Department’s Procedures and Policies • Responsible for understanding and enforcing the Department’s Policies and Procedures 
  • Responsible for documenting solutions to Technology issues 
The ideal candidate should possess the following: 
  • Good Verbal and Written Skills 
  • Problem Solver 
  • A+ Certified Preferred 
  • Team Player 
  • Customer Driven 
  • Self-Motivated 
  • Detail Oriented 
  • Organizational Skills 
  • Time Management 
  • Web or SharePoint 
  • Active Directory Resource management
Join us at TEWS and unlock the door to your next career opportunity. Let's embark on this journey together.
#zipCompany DescriptionTews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.

Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.

Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.Company DescriptionTews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.\r
\r
Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.\r
\r
Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.

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