Senior Merchandising Operations Program Manager

3 weeks ago

Bellevue, Washington, United States Chewy Full time

Our Opportunity:

At Chewy we are building a Retail Operations team to become the most trusted and convenient destination for our pet partners to conduct business and are looking for a Sr. Program Manager in Bellevue, WA. This role will be standing up our Voice of Vendor program, where we collect feedback from our vendor partners on the largest pain points and execute process improvements to enhance our overall vendor experience. This role will also launch a new vendor training program and help us scale vendor engagements, enabling us to build relationships with our partners across multiple methods that are as unique and diverse as our vendor community.

What You'll Do:

  • Develop process and KPIs for collecting feedback, identifying solutions, and launching process improvements across the end-to-end vendor experience.
  • Integrate anecdotes and data into weekly, monthly, and quarterly business reviews quantifying positive impact within our partner community.
  • Develop a New Vendor training program that ensures new-to-Chewy vendors have a positive first interaction with Chewy and are set up for long-term success.
  • Create a prioritized roadmap for monthly vendor training sessions and vendor self-service resources.
  • Develop multiple methods to scale vendor engagements including (but not limited to) vendor roundtables, tradeshow engagements, one-to-many virtual engagements, and one-on-one calls.

What You'll Need:

  • Minimum 5-7 years of experience in a fast-paced setting or similar Customer Service or Partner Success environment directly managing multiple, cross-functional programs.
  • Experience managing and overseeing product, merchanding, and operations relationships.
  • Proficient in utilizing project management software tools (Smartsheet, PowerPoint, Word, Confluence, JIRA, Oracle CRM, etc.) to manage and optimize process workflows, including maintenance of key project details and data points.
  • Proven ability to use analytical, innovative, and quick-on-your-feet thinking to adapt workback plans while still delivering on time.
  • Demonstrated track record of gaining trust and respect by consistently illustrating sound critical thinking skills and maintaining composure in ambiguous situations.
  • Excellent attention to detail, effective negotiation and problem-solving skills.
  • Team player, passionate about motivating and/or mentoring team members, fostering a positive team environment and culture
  • Bachelor's degree in Communications, Learning and Development, Operations, or related field.
  • Travel is expected 10% of the year.

Compensation & Benefits:

Our salary range for a Senior Merchandising Operations Program Manager position is $129, $207, The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at

Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact

If you have a question regarding your application, please contact

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

  • Senior Program Manager, Fulfilment by

    4 weeks ago

    Bellevue, Washington, United States Amazon Full time

    Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown. With Sellers in multiple countries listing their products for...

  • Senior Program Manager, Fulfilment by

    4 weeks ago

    Bellevue, Washington, United States Amazon Full time

    Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a strong technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown. With Sellers in multiple countries listing their...

  • Lead Merchandising Strategy Executive

    1 week ago

    Bellevue, Washington, United States HH Global Full time

    Position OverviewThe Senior Merchandising Strategy Manager will play a pivotal role in supporting the National Retail business group by providing high-level merchandising expertise. Key Responsibilities- Act as the primary liaison for merchandising initiatives with both internal teams and external partners.- Oversee daily operations while delivering...

  • Senior Program Manager, Technical Operations

    1 week ago

    Bellevue, Washington, United States Amazon Full time

    Join Amazon's Vision for ExcellenceAt Amazon, we are driven by a commitment to customer satisfaction and operational efficiency. Our reputation hinges on delivering products swiftly and reliably to our customers.Are You Ready to Lead?If you possess a strong desire to spearhead extensive, cross-functional programs and initiatives, we invite you to consider a...

  • Senior Category Manager

    4 weeks ago

    Bellevue, Washington, United States Chewy Full time

    Our Opportunity:Chewy is seeking a dynamic and analytical Senior Category Manager to join our growing and fast-paced merchandising team in WA, FL, or MA. We have very bold plans at Chewy and building our Merchandising teams and businesses are the top priority. Our Sr. Category Managers are hard-working and creative minded contributors that enjoy relevant and...

  • Operations Program Manager, Customer Experience

    1 day ago

    Bellevue, Washington, United States Amazon Services LLC Full time

    About the RoleThe Senior Program Manager, Direct Fulfillment will play a critical role in driving operational excellence and growth for Amazon Services LLC's alternative fulfillment channel. This team is responsible for shipping directly from vendors to consumers, and we're looking for a seasoned program manager to help us achieve our goals.Key...

  • Senior Program Manager, Rapid Fulfillment

    1 week ago

    Bellevue, Washington, United States Amazon Full time

    Overview: The Sub-Same Day division is in search of a Senior Program Manager who possesses a robust track record in program management and delivery. This individual will take charge of a highly intricate and cross-functional building design project aimed at enhancing our expedited fulfillment centers. A comprehensive understanding of fulfillment operations,...

  • Senior Program Manager

    4 days ago

    Bellevue, Washington, United States Amazon Services LLC Full time

    Senior Program Manager - Amazon Services LLCBecome a key player in a forward-thinking team at Amazon Services LLC that is transforming the logistics landscape. Our mission is to provide innovative supply chain solutions that enhance the efficiency and cost-effectiveness of product movement from suppliers to end-users. We are in search of a dedicated Senior...

  • Operations Manager, Cross-Functional Programs

    23 hours ago

    Bellevue, Washington, United States Amazon Services LLC Full time

    About the RoleAmazon Services LLC is seeking a highly skilled Program Manager to join our team. As a Program Manager, you will be responsible for leading cross-functional programs and projects, ensuring successful delivery and driving business growth.Key ResponsibilitiesManage and oversee various cross-functional programs, ensuring successful delivery and...

  • Senior Logistics Operations Manager

    4 days ago

    Bellevue, Washington, United States Amazon Services LLC Full time

    Join Our Team at Amazon Services LLCWe are seeking a Senior Logistics Operations Manager with a strong background in network capacity to enhance our vibrant team. In this pivotal role, you will oversee and refine the movement of products, information, and services throughout our supply chain ecosystem.As a Strategic Senior Logistics Operations Manager, you...

  • Site Merchandising Manager, Exotics

    3 weeks ago

    Bellevue, Washington, United States Chewy Full time

    Chewy is looking for a to join our Exotics team, based in Bellevue, WA or Boston, MA. This is an exciting opportunity building the shopping experience for our quickly growing Exotics category. In this role you will be responsible for understanding customer shopping behavior, developing merchandising strategies for our core shopping aisles, and building...

  • Freight Flow and Merchandising Manager

    21 hours ago

    Bellevue, Washington, United States World Market Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Freight Flow and Merchandising Manager to join our team at World Market Inc. As a key member of our management team, you will be responsible for leading and managing the logistics and visual merchandising processes to drive business growth and customer satisfaction.Key ResponsibilitiesLogistics...

  • Senior Technical Program Manager

    1 week ago

    Bellevue, Washington, United States Flexport Full time

    About Flexport: At Flexport, we are committed to advancing global trade to enhance the human experience. Our mission is to simplify global commerce, making it more accessible and efficient. We are at the forefront of a $8.6 trillion industry, leveraging innovative technology and exceptional talent. Our platform enables businesses of all sizes—from...

  • Senior Program Manager, Fulfillment Optimization

    24 hours ago

    Bellevue, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Program Manager to join our Fulfillment Network Planning team at Amazon. As a key member of our team, you will be responsible for scoping and delivering large projects end-to-end, driving project schedules from design to release, and managing the production launch.Key...

  • Senior Technical Program Manager

    1 week ago

    Bellevue, Washington, United States Flexport Full time

    About Flexport:At Flexport, we are committed to transforming global trade to advance humanity. Our mission is to simplify international commerce, ensuring its growth and accessibility. We are at the forefront of a $8.6 trillion industry, leveraging innovative technology and exceptional talent to drive our solutions. Currently, businesses of all sizes—from...

  • Senior Technical Program Manager

    1 week ago

    Bellevue, Washington, United States Walmart Full time

    Position Overview: We are seeking a highly skilled Technical Program Manager to lead initiatives within our Global Time & Attendance team. This team is responsible for the essential tools utilized by millions of associates globally to ensure accurate compensation for their work hours.Team Insight: The Enterprise People Technology team plays a pivotal role in...

  • Senior Technical Program Manager

    4 days ago

    Bellevue, Washington, United States Walmart Full time

    Position Overview:The Global Time & Attendance division is responsible for the essential systems utilized by millions of associates globally to ensure accurate compensation for their work hours. We are seeking a Technical Program Manager to enhance the compliance and efficiency of our internal tools for associates worldwide.About the Team:The Enterprise...

  • Senior Technical Program Manager, Financial Technology

    1 week ago

    Bellevue, Washington, United States Amazon Inc Full time

    Senior Technical Program Manager, Financial TechnologyAre you passionate about developing high-performance, globally scalable financial systems that can support the growth of a leading technology company? Do you thrive in an environment that fosters innovation and collaboration? If so, Amazon Finance Technology (FinTech) could be the perfect fit for...

  • Senior Technical Program Manager

    1 day ago

    Bellevue, Washington, United States Jobs for Humanity Full time

    About the RoleWe are seeking a highly skilled Senior Technical Program Manager to join our Embedded Finance team at Jobs for Humanity. As a key member of our team, you will be responsible for driving and delivering multiple complex projects simultaneously, providing project leadership, and anticipating bottlenecks.Key ResponsibilitiesDrive and deliver...

  • Bakery Operations Manager

    1 day ago

    Bellevue, Washington, United States Town & Country Markets Full time

    About This RoleWe are seeking a highly skilled and experienced Bakery Manager to join our team at Town & Country Markets. As a key member of our retail bakery team, you will be responsible for leading a team of staff to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesCustomer Service: Provide outstanding customer service by...