Operations Manager, Cross-Functional Programs
6 days ago
Amazon Services LLC is seeking a highly skilled Program Manager to join our team. As a Program Manager, you will be responsible for leading cross-functional programs and projects, ensuring successful delivery and driving business growth.
Key Responsibilities- Manage and oversee various cross-functional programs, ensuring successful delivery and alignment with business objectives.
- Develop and refine program strategies, effectively leading and motivating teams to achieve project goals.
- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills to drive project success.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
- Identify and mitigate risks, preventing them from escalating into major issues.
- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
- Manage and communicate project budgets effectively.
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
- Experience with end-to-end program management experience driving operational or supply chain process improvements that yield high returns
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience of Six Sigma/ Lean analytical techniques
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