Technical Support Specialist

6 days ago


Chelmsford, United States InStride Staffing Agency Full time

Position: Tech Support Specialist

Location: On-site - North Chelmsford, MA

Compensation: $70k - $80k

**PLUS FULL BENEFITS and GREAT WORK CULTURE**


Overview:

We are seeking a dynamic and self-motivated Tech Support Specialist to join our team in North Chelmsford, MA. The ideal candidate will have excellent organizational and communication skills, with the ability to manage deadlines and expectations effectively. You will be joining a leading developer of digital recording technology for government venues, and play a critical role in ensuring high-quality customer support and technical service.


What We Offer:

  • A supportive and excellent work environment.
  • Convenient North Chelmsford location.
  • Competitive salary ranging from $70k to $80k.
  • Comprehensive benefits package, including health and dental insurance, and a 401K plan.


Key Responsibilities:

  • Conduct site visits across Massachusetts to support system installations.
  • Configure Dell and HP servers and workstations to operate digital audio/video recording systems, including network and database components.
  • Perform quality assurance checks on system installations.
  • Install both hardware and software at customer locations.
  • Document site visits and support issues thoroughly.
  • Provide training to both technical and non-technical end users on system operations.
  • Offer high-level support to customers both in-house and onsite, including via phone and remote connections.
  • Troubleshoot customer technical issues and escalate to the support team when necessary.


Minimum Requirements:

  • Proficiency with the latest versions of Windows Server and MS SQL 2005/2008, including troubleshooting.
  • Strong ability to multi-task and manage projects from start to finish.
  • Attention to detail with strong follow-up skills and sound judgment.
  • Knowledge of networking, including TCP/IP and DNS.
  • Strong written and verbal communication skills.
  • Excellent troubleshooting and diagnostic abilities.
  • Dell-certified tech with A+ certification is highly desired.
  • Knowledge of audio/video signal flow is a plus.
  • Ability to travel frequently within Massachusetts, with occasional overnight stays.
  • Must be able to pass intensive background checks through agencies such as the FBI, GSA, and Interpol.
  • Ability to obtain a valid passport.


To Apply:

If you meet the above requirements and are excited about joining a leading company in digital recording technology, contact our recruiters at info@instrideagency.com for further details.



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