Escrow Account Manager

2 weeks ago


San Antonio, United States BGSF Full time

Overview

The Escrow Account Manager is responsible for achieving branch goals by managing closing and settlement processes, developing customer relationships, overseeing budgets, and leading branch staff.


Key Responsibilities

  • Ensure daily operations meet standards.
  • Monitor processes for title and closing accuracy.
  • Coordinate with internal teams for seamless transitions.
  • Provide exceptional customer service and respond to inquiries.
  • Oversee funds and closings, ensuring compliance with audits.
  • Manage departmental budgets focusing on expense reduction.
  • Promote branch services to customers and partners.
  • Stay updated on regulations and competitor offerings.
  • Support community engagement and uphold security procedures.
  • Identify operational risks and ensure compliance.


Management Duties

  • Ensure appropriate staffing and talent development.
  • Delegate tasks and evaluate employee performance.
  • Facilitate training and coaching for staff.
  • Maintain schedules and conduct regular team meetings.


Requirements

  • High School Diploma; college degree preferred.
  • Notary Public and Escrow Officer license required.
  • 3-5 years of escrow operations experience, with 2 years in a supervisory role.
  • Knowledge of RESPA and title regulations.
  • Strong communication and organizational skills.
  • Proficiency in Microsoft Office; SoftPro experience a plus.



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