Escrow Account Manager

1 week ago


San Antonio, Texas, United States BGSF Full time

Job Summary

The Escrow Account Manager is a key role within our organization, responsible for managing the closing and settlement processes, developing customer relationships, overseeing budgets, and leading branch staff. This position requires a strong understanding of title and closing regulations, as well as excellent communication and organizational skills.


Key Responsibilities

  • Ensure daily operations meet standards and regulations.
  • Monitor processes for title and closing accuracy, ensuring compliance with audits.
  • Coordinate with internal teams for seamless transitions and customer service.
  • Provide exceptional customer service and respond to inquiries in a timely manner.
  • Oversee funds and closings, ensuring compliance with regulations and audits.
  • Manage departmental budgets, focusing on expense reduction and cost control.
  • Promote branch services to customers and partners, staying updated on regulations and competitor offerings.
  • Support community engagement and uphold security procedures, identifying operational risks and ensuring compliance.


Management Duties

  • Ensure appropriate staffing and talent development, delegating tasks and evaluating employee performance.
  • Facilitate training and coaching for staff, maintaining schedules and conducting regular team meetings.


Requirements

  • High School Diploma; college degree preferred.
  • Notary Public and Escrow Officer license required.
  • 3-5 years of escrow operations experience, with 2 years in a supervisory role.
  • Knowledge of RESPA and title regulations.
  • Strong communication and organizational skills, proficiency in Microsoft Office; SoftPro experience a plus.


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