Escrow Branch Manager
2 weeks ago
Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing, and maintaining branch budgets and managing and developing branch staff.
PRIMARY RESPONSIBILITIES:
- Ensure daily branch operations are conducted in accordance with operations standards
- Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing
- Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting, and mortgage
- Ensure quality customer service. Monitor and respond to customer service management system (CQE).
- Review and respond to monthly quality and accounting audits
- Ensure proper handling of all funds and closings
- Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue
- Market value to customers, realtors, and other lenders
- Perform as a team member in allocating and coordinating the workflow
- Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures
- Keep abreast of area competitors' products, services, and costs
- Maintain and foster branch participation in division/community events and promote values and culture
- Ensure that all security procedures are followed, branch is operationally sound, and satisfactory audits are achieved.
- Identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures
- Other duties as assigned
With Direct Reports:
- Ensure appropriate staffing to meet department needs
- Utilize recruiting and selection tools/processes to build organizational talent
- Delegate work according to employee's abilities and skills
- Evaluate employee performance and plan for compensation actions in accordance with that performance
- Provides developmental opportunities through identification of internal and external training opportunities
- Provides continuous coaching with regard to functional and leadership as well as technical skills and behaviors
- Maintain staff schedules to provide adequate coverage at all times
- Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
- Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.
- High School Diploma or equivalent required. College degree preferred.
- Notary Public required.
- Escrow Officer license required.
- Minimum of 3-5 years Escrow Operations Experience
- Supervisory Minimum of 2 years at a supervisory level or above.
- Specialize in RESPA with understanding of company's underwriting guidelines
- Understanding of title and settlement rules and regulations
- Effective communication, presentation, and organization skills
- Capacity to work in a multi- location team environment
- Ability to prioritize conflicting demands & meet department needs with available resources
- Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus
- Loyal: Shows firm and constant support to a cause
- Team Player: Works well as a member of a group
- Functional Expert: Considered a thought leader on a subject
- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of objectives
- Resolve complex problems and execute complex transactions as needed
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