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Facility Maintenance Project Manager
2 months ago
Job description
24 Hour Facility Maintenance Group is a one-stop full service company specialization in preventative maintenance and emergency services in the New York and Florida area.
Responsibilities
- An essential member of the team that assists in fostering vendor relation services, building and/or enhancing relationships with current and potential vendors
- Negotiate with vendors within wide market areas, in conjunction with the needs of the Company, Operations, the Commodities departments and the Clients.
- Responsible for sourcing, coordinating, and retaining key strategic relationships with vendors that supply services
- Coordinator will ensure that vendors meet or exceed their obligations with client by delivering quality services on time and at client’s expectations
- Identifies, analyzes, and corrects problems with cost and quality by alerting vendors of problems or discrepancies and negotiating solutions without compromising relationships
- Provide escalation support with Customer Service
- Develop dashboards to track and manage overall service network health
- Continually keep Procurement, Operations and Management fully informed of all important vendor activities, including being sensitive to potential vendor problems and informing the respective departments when there is a need to rebid
- Prepare monthly vendor issue reports to Operations and coordinate with commodity supervisors on follow up actions
- Looking to dedicate supervision to the Service Support team
- Regularly supply training of Vendor relationship skills to all existing and new subcontractors
- Keep vendor profiles updated to include contact information, address changes, rates, and coverage areas
- Follow up with vendors who have not processed invoices and paperwork in a timely manner
- Serve as the escalation point for vendor disputes
- Perform other duties as assigned and work well in a team
Qualifications
- Self-starter
- Neat & Organized
- Detail oriented
- Excellent customer service/conflict resolution/follow-up skills
- Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
- 5+ years related experience in technology management, customer relationship management and staff management
- 5+ years conflict resolution and retention experience
- Strong sourcing Knowledge, Skills & Abilities
- Intermediate knowledge of Mac OS experience
- Strong negotiation, management, and decision-making skills
- Excellent analytical, problem-solving, and organizational skills
- The ability to multitask effectively and work well with office co-workers under pressure.
Salary: From $20.00 - $25.00 per Hour Depending on Experience
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime