Field Access Navigator

Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.

We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists.

We are PharmaCord, a purpose-driven organization on a rapid growth journey.

Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.

The Field Access Navigator (FAN) is essential in reducing barriers to Hub Support services and enhancing access to products for patients and healthcare providers. As part of an integrated, cross-functional team, the FAN is responsible for educating healthcare providers (HCPs) and their office staff about services. The FAN works strategically with Field Reimbursement Managers (FRMs) to address issues related to prior authorizations, denials, and appeals, effectively managing even the most challenging patient access situations.

The FAN’s primary focus is to closely collaborate with new HCPs and their office staff to ensure they understand the services offered at the hub and to assist with any access issues that require escalation. This involves direct engagement with office SPOCs. The FAN also plays a key role in resolving HCP challenges as they occur, ensuring effective coordination with site SPOCs. Additionally, the FAN develops and presents customer-focused Hub service offerings to onboard new offices, anticipates potential site challenges, and maintains open communication with FRMs.

Primary Responsibilities:

• Deliver face-to-face, personalized solutions for access issues as the Patient Services subject matter expert, supporting healthcare providers.
• Manage case escalations to Corporate Account Directors when necessary.
• Stay updated on and become a subject matter expert in new services offered.
• Act as a liaison between FRMs and Hub SPOCs, fostering strong relationships and building trust within the Hub.
• Proactively educate HCP office staff on specific reimbursement programs, policies, procedures, and resources to ensure effective use of Access Programs for products.
• Anticipate, identify, and resolve account-specific and patient access issues by collaborating with all relevant stakeholders.
• Provide valuable field insights to aid in the development of Patient Services marketing materials as needed.
• Ensure compliance with Anti-Bribery & Corruption (ABAC) regulations and other pharmaceutical industry laws and healthcare policies.
• Keep abreast of healthcare industry trends, recognizing patterns or connections, and communicate potential future challenges.

Qualifications:

• Bachelor’s Degree required; RN or clinical background preferred.
• At least 2 years of experience in market access, insurance reimbursement, or reimbursement and billing in large healthcare practices, including expertise in Medicare/Medicaid programs with a focus on specialty drug products preferred.
• A minimum of 2 years of proven experience in reimbursement support and resolution, directly engaging with HCP office staff strongly preferred.
• Technical experience in navigating complex systems and troubleshooting user errors.
• Experience in strategic and operational reimbursement, with knowledge of office practice policies and procedures.
• Strong understanding of Hub services and the Lynk system, with an emphasis on effective communication and solution-oriented approaches.
• Excellent verbal and written communication skills, with the ability to produce results, adapt to changing priorities, and work independently in a dynamic environment.
• Demonstrated ability to apply reimbursement knowledge to effectively address and resolve patient access barriers.
• Experience in other pharmaceutical/biotech industry roles is a plus (e.g., product marketing, managed care, field sales, case management, or large healthcare practice experience).
• Consistent track record of achieving or exceeding goals and objectives.
• Knowledge of CMS policies and processes, with specific expertise in Part D (Pharmacy Benefit design and coverage policy).
• Familiarity with Integrated Delivery Networks/Integrated Health Systems.
• Experience in creating, implementing, and executing effective business plans.
• Understanding of national reimbursement laws and regulations that impact the FAN role.
• Willingness to travel frequently to manage the assigned territory, sometimes on short notice, with a minimum of 30% travel time required.

Work Schedule & Environment:

• This is a full-time exempt position.
• This position is an on-site position at our Headquarters location in Jeffersonville, IN. Some local travel to our other local office locations may be necessary. PharmaCord provides reimbursements for bridge tolls if applicable.
• The standard schedule for this role is 8:30am - 5:30pm, Monday - Friday. Some evenings and weekends may be required to support and attend events or other PharmaCord activities outside of these hours.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. The ability to type 35 WPM with 97% accuracy is required.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting may be required.
• Ability to travel as needed.

Once you land this position, you’ll get to enjoy:

Our Benefits & Perks

• Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
• Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
• 401(k) company match
• Wellness discounts on health premium
• HSA employer contribution
• Company paid Short-term Disability (STD)
• Company paid and voluntary Life Insurance options
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• PTO benefits, flex days and paid holidays
• Employee Referral Program
• Ambassador Program
• Tuition reimbursement program
• And more

A Career You'll Love

• Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.
• Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.
• Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace.
• Opportunities for advancement with a company that supports personal and professional growth.
• Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.

Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. PharmaCord is unable to sponsor at this time.

At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

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