Client Services Representative

7 days ago

Louisville, United States Arvato Full time

This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato. Responsible for supporting business objectives to ensure client satisfaction with products and services.

Your Tasks

  • Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as required by the customer) used for internal and client communications.
  • Responsible for monitoring processes related to customer specific requirements and order management for our ecommerce businesses.
  • Manage inventory updates, promotional planning, customer return cases, and inbound planning.
  • Prepare and maintain status reports, modify schedules, prepare status reports for management, clients, or others.
  • Assist the Account Manager in providing data, advice and resolving problems.
  • Work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer.
  • Create deliveries daily and monitor order processing.
  • Monitor stock availability to ensure that all orders are cleared in a timely manner.
  • Support account and purchasing team to troubleshoot issues with orders.
  • Communicate with customers on order status and expected delivery dates.
  • Coordinate return shipments (e.g. create return labels).

Your Profile

  • At least 3 years of Customer Service Experience.
  • At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel, Power Point and Power BI required.
  • 3PL, Supply Chain, Logistics or similar experience preferred.
  • Ecommerce experience preferred.
  • Strong organizational skills.
  • Solid analytical ability and Strong verbal and written communication skills.
  • SAP knowledge.
  • Project management experience is a plus.

We Offer

  • Medical, Dental, Vision, Life Insurance, and Disability Pay.
  • 401(k) with company matching up to 6%.
  • Paid Time Off, including paid holidays.
  • Flexible Spending Accounts.
  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.
  • Employee Assistance Program.
  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
  • Commuter benefits.
  • Employee engagement activities.

  • Client Services Representative

    4 weeks ago

    Louisville, United States Joint Knowledge MG Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at our firm. Our Client Services Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Client Services Representative, you will be a...

  • Client Services Representative

    1 week ago

    Louisville, Kentucky, United States Octane Co. Full time

    Octane Co. is a dynamic and growing company that values flexibility and work-life balance. We're seeking a talented Client Services Representative to join our 100% remote team. As a key member of our team, you will be responsible for building strong relationships with our clients, providing exceptional customer service, and driving business growth.Key...

  • Client Service Representative

    1 month ago

    Louisville, United States East Louisville Animal Hospital Full time

    Description Position at East Louisville Animal Hospital Client Service Representative - Veterinary ReceptionistEast Louisville Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville. CSRs are invaluable members of our veterinary team, and we treat them as...

  • Client Service Representative

    3 months ago

    Louisville, United States ISCO INC Full time

    Looking for stability? An innovative company? Fun atmosphere? Come work for a family owned business focused on growth and people, NOT stock price! In addition to a standard benefits package of medical/dental/vision, ISCO offers a 3% MATCH ON RETIREME Client Service, Representative, Customer Service, Customer Experience, Outside Sales, Business Systems,...

  • Client Service Representative

    1 month ago

    Louisville, United States United Veterinary Care Full time

    Description Position at Gailor Animal Hospital Client Service Representative – Veterinary Receptionist is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville . CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be...

  • Client Service Representative

    1 month ago

    Louisville, United States United Veterinary Care Full time

    Description Position at East Louisville Animal Hospital Client Service Representative – Veterinary Receptionist is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville. CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you...

  • Client Services Representative

    3 weeks ago

    Louisville, Kentucky, United States Octane Co. Full time

    We are seeking a talented individual to join our team at Octane Co. as a Client Services Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.About Us:At Octane Co., we are committed to providing a work environment that is flexible, stable, and rewarding. We believe that...

  • Client Service Representative

    1 month ago

    Louisville, United States East Louisville Animal Hospital Full time

    DescriptionClient Service Representative - Veterinary Receptionist East Louisville Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville. CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be the client's...

  • Client Service Representative

    2 months ago

    Louisville, United States East Louisville Animal Hospital Full time

    Description Client Service Representative – Veterinary Receptionist East Louisville Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville.   CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be the...

  • Client Service Representative

    1 week ago

    Louisville, Kentucky, United States Isco Industries Full time

    {"title": "Client Service Representative", "description": "Job SummaryISCO Industries is seeking a highly skilled Client Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and ensuring customer satisfaction.Key ResponsibilitiesQuote...

  • Client Service Representative

    3 weeks ago

    Louisville, United States Isco Industries Full time

    Looking for stability? An innovative company? Fun atmosphere? Come work for a family owned business focused on growth and people, NOT stock price! In addition to a standard benefits package of medical/dental/vision, ISCO offers a 3% MATCH ON RETIREMENT. Come feel part of ONE TEAM all while working with leading edge technology for a market leader! ISCO...

  • Customer Service Representative

    2 weeks ago

    Louisville, Kentucky, United States Synchrony Health Services Full time

    About the RoleSynchrony Health Services is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide World-Class Customer...

  • Client Relations Representative

    3 weeks ago

    Louisville, Kentucky, United States Labor Solutions, LLC Full time

    Position OverviewWe are seeking a motivated Inbound Customer Service Representative to collaborate with Sales Representatives and Clients. Your primary responsibility will be to assist with order placements while verifying and confirming client account details, all while fostering positive customer interactions.A successful Customer Service Representative...

  • Client Services Representative

    2 months ago

    Louisville, United States Bertelsmann SE & Co. KGaA Full time

    This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato. Responsible for supporting business objectives to ensure client satisfaction with products and services. Your Tasks Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly,...

  • Healthcare Customer Service Representative

    2 weeks ago

    Louisville, Kentucky, United States Sutherland Global Services Full time

    About the RoleWe are seeking a skilled and compassionate Healthcare Customer Service Representative to join our team at Sutherland Global Services. As a Healthcare Customer Service Representative, you will be responsible for delivering exceptional customer experiences to our clients, providing timely and accurate support for their healthcare-related...

  • Customer Service Representative

    4 days ago

    Louisville, Kentucky, United States Synchrony Health Services Full time

    {"title": "Customer Service Representative", "description": "OverviewSynchrony Health Services is a leading provider of collaborative clinical solutions for senior housing and long-term care. Our team is dedicated to delivering exceptional patient care and service.ResponsibilitiesProvide world-class customer service to Synchrony Lab customers.Communicate...

  • Client Support Representative

    4 weeks ago

    Louisville, Kentucky, United States MyKelly Full time

    Position: Customer Service RepresentativeWe are seeking dedicated Customer Service Representatives to join our team. This role presents a wonderful opportunity for individuals looking to balance work with family commitments.Key Responsibilities:Engage with clients to provide exceptional service and support.Handle inquiries related to Medicare enrollment and...

  • Client Services Coordinator

    4 weeks ago

    Louisville, Kentucky, United States Seven Counties Services Full time

    Position Overview: As a vital member of our organization, the Case Manager is responsible for delivering comprehensive support to clients, ensuring their needs are met effectively. Key Responsibilities: 1. Conduct thorough evaluations to assess the needs of clients and their families. 2. Collaborate in the formulation of personalized service plans that align...

  • Client Services Coordinator

    4 weeks ago

    Louisville, Kentucky, United States Seven Counties Services Full time

    Job Overview: As a vital member of our organization, the Case Manager plays a crucial role in supporting clients through comprehensive assessments and tailored service plans. Key Responsibilities: 1. Conduct thorough evaluations of client needs and document findings effectively. 2. Collaborate in creating personalized service plans that align with client...

  • Customer Service Representative

    6 days ago

    Louisville, United States BrightSpring Health Services Full time

    Must be able to work evenings and on call. Managing inbound 800 line customer calls for sales, services, employment, complaints, and general problem solving. Identify from a social/physical needs aspect the situation and needs of the individual. Prov Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Skills