Healthcare Customer Service Representative
2 days ago
We are seeking a skilled and compassionate Healthcare Customer Service Representative to join our team at Sutherland Global Services. As a Healthcare Customer Service Representative, you will be responsible for delivering exceptional customer experiences to our clients, providing timely and accurate support for their healthcare-related inquiries.
Key Responsibilities- Respond to incoming calls from healthcare customers, addressing their inquiries and resolving their issues in a professional and courteous manner.
- Utilize strong communication and problem-solving skills to provide accurate and timely information to customers, ensuring their needs are met and their concerns are addressed.
- Work collaboratively with internal teams to resolve complex customer issues, ensuring seamless and efficient service delivery.
- Stay up-to-date with product knowledge and industry developments to provide informed and accurate support to customers.
- Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of experience in a customer-facing role, preferably in the healthcare industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer populations.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Proficiency in computer software and systems, including CRM and other relevant tools.
- 1-2 years of experience in a medical office setting or healthcare-related field.
- 1-2 years of experience with healthcare insurance or billing/coding.
- Medicaid experience highly valued.
Sutherland Global Services is a leading digital transformation company, dedicated to delivering exceptional customer experiences for our clients. With over 35 years of experience, we have established ourselves as a trusted partner for businesses across various industries, including healthcare, financial services, and retail. Our team is passionate about making a positive impact on our clients' businesses and their customers' lives.
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