Healthcare Customer Service Representative

2 days ago


Louisville, Kentucky, United States Sutherland Global Services Full time
About the Role

We are seeking a skilled and compassionate Healthcare Customer Service Representative to join our team at Sutherland Global Services. As a Healthcare Customer Service Representative, you will be responsible for delivering exceptional customer experiences to our clients, providing timely and accurate support for their healthcare-related inquiries.

Key Responsibilities
  • Respond to incoming calls from healthcare customers, addressing their inquiries and resolving their issues in a professional and courteous manner.
  • Utilize strong communication and problem-solving skills to provide accurate and timely information to customers, ensuring their needs are met and their concerns are addressed.
  • Work collaboratively with internal teams to resolve complex customer issues, ensuring seamless and efficient service delivery.
  • Stay up-to-date with product knowledge and industry developments to provide informed and accurate support to customers.
  • Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of experience in a customer-facing role, preferably in the healthcare industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer populations.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Proficiency in computer software and systems, including CRM and other relevant tools.
Preferred Qualifications
  • 1-2 years of experience in a medical office setting or healthcare-related field.
  • 1-2 years of experience with healthcare insurance or billing/coding.
  • Medicaid experience highly valued.
About Sutherland Global Services

Sutherland Global Services is a leading digital transformation company, dedicated to delivering exceptional customer experiences for our clients. With over 35 years of experience, we have established ourselves as a trusted partner for businesses across various industries, including healthcare, financial services, and retail. Our team is passionate about making a positive impact on our clients' businesses and their customers' lives.



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