Current jobs related to Technical Support Representative - Irvine - Medit

  • Bicycle Technical Support Specialist

    1 month ago

    Irvine, California, United States Shimano North America Holding Full time

    Job Summary:The Bicycle Technical Support Representative is responsible for providing expert technical and sales support to Shimano's accounts and sales agencies, as well as end consumers. This role requires a thorough understanding of bicycle technology and maintenance, including frame, suspension, and wheel design, as well as drivetrain theory.Key...

  • Technical Support Specialist

    1 month ago

    Irvine, California, United States Diverse Lynx Full time

    Job Title:Technical Support Analyst - Tier - 2Location:Irvine, CA - Day 1 OnsiteDuration:ContractJob Description:As a Technical Support Analyst - Tier - 2, you will leverage your expertise in database design, field service, and desktop support to drive impactful geospatial projects.With 5-10 years of experience, you will play a crucial role in analyzing...

  • Technical Support Specialist

    4 weeks ago

    Irvine, California, United States Cenergy International Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Cenergy International. As a Technical Support Specialist, you will be responsible for providing technical support to increase computer user and system efficiency. You will investigate and resolve computer user support...

  • IT Support Specialist

    4 weeks ago

    Irvine, California, United States Hyundai America Technical Center Full time

    Hyundai America Technical Center, Inc. is seeking a skilled IT Support Specialist to join our team in Irvine, CA.The ideal candidate will have a strong background in IT support and a passion for delivering exceptional customer service.Responsibilities will include:Providing technical assistance and support to end-users within the California...

  • Technical Support Specialist

    4 weeks ago

    Irvine, California, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Desktop SupportJob Type: ContractLocation: RemoteJob Description:We are seeking a skilled Desktop Support Specialist to join our team at Futran Tech Solutions Pvt. Ltd. The ideal candidate will have experience supporting IT equipment in a large corporate environment and be proficient in troubleshooting hardware and software issues for Windows and...

  • Technical Support Technician

    2 months ago

    Irvine, United States Franklin Fitch Full time

    Are you ready to elevate your technical support career with an established law firm?Do you thrive in a fast-paced, service-oriented environment?We are looking for a Technical Support Technician for a respected law firm looking to enhance their IT department. In this role, you will play a vital part in delivering exceptional user support and maintaining the...

  • IT Support Specialist

    4 weeks ago

    Irvine, California, United States Hyundai America Technical Center Full time

    Hyundai America Technical Center, Inc. is seeking a skilled IT Support Engineer to join our team in Irvine, CA.The ideal candidate will have a Bachelor's degree in Information Technology or a related field and at least 3 years of experience in IT support or vendor management.Responsibilities will include providing technical assistance to end-users,...

  • Technical Support Specialist

    4 weeks ago

    Irvine, California, United States Archwest Capital Full time

    Job Summary:We are seeking an IT Support Specialist to provide technical assistance and support to our employees at Archwest Capital. The ideal candidate will have a solid understanding of computer systems, networks, and software applications, as well as excellent problem-solving and communication skills.Key Responsibilities:Provide first-line technical...

  • EVSE Technical Support Manager

    4 weeks ago

    Irvine, California, United States Zero Impact Energy Group Full time

    Job OverviewThis is a mid to senior level role that requires a highly motivated individual with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support Manager, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams,...

  • Technical Support Specialist, Monitoring

    4 weeks ago

    Irvine, California, United States Nihon Kohden Full time

    The Technical Support Specialist is responsible for providing technical support to customers in support of windows-based medical devices and applications.The Technical Support Specialist will interact directly with the customer and provide support for information and/or order status requests, answer part-related inquires, provide level 1 technical support,...

  • Technical TV Support Specialist

    4 weeks ago

    Irvine, California, United States BOE Technology Group Co., Ltd. Full time

    At BOE Technology Group Co., Ltd., we are seeking a skilled Technical TV Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert technical assistance to our customers regarding TV products.Key Responsibilities:1. Provide timely and effective technical support to customers via phone, email, or...

  • Technical Support Technician

    7 days ago

    Irvine, United States Fisher & Phillips Full time

    Technical Support Technician At Fisher Phillips, we know exceptional talent is the key to our success to providing the best service to our internal and external clients. Being a part of the Fisher Phillips team means you will work with cutting edge technology in a professional and fun environment under leadership ready to invest in your professional...

  • Technical Support Specialist

    4 weeks ago

    Irvine, California, United States Vectorsoft Full time

    Key Responsibilities:As a Technical Support Specialist at Vectorsoft, you will be responsible for providing expert-level support for our applications, with a focus on relational databases and cloud infrastructure.Requirements: At least 24 years of experience in application support Expertise with relational databases support, querying, and database reporting,...

  • Ventilation Technical Support Specialist

    4 weeks ago

    Irvine, California, United States Nihon Kohden Full time

    Job DescriptionThe Ventilator Support Specialist role is responsible for providing technical support to customers in support of the NKV Series Ventilator Products. The specialist will interact directly with the customer and provide support for information and/or service status requests, answer part-related inquiries, provide advanced ventilation technical...

  • Dutch Language Customer Support Representative

    4 weeks ago

    Irvine, California, United States Marquee Staffing - OC Full time

    Job Title: Dutch-Speaking Customer SupportWe are seeking a highly skilled and customer-focused Dutch-speaking customer support representative to join our team at Marquee Staffing - OC.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to provide top-notch support to our clients.Key Responsibilities:Provide...

  • Cloud Technical Support Specialist

    3 weeks ago

    Irvine, California, United States Trusted Tech Team Full time

    About the Role:Trusted Tech Team is seeking a skilled Cloud Support Engineer to join our rapidly growing team. The ideal candidate will be responsible for providing technical support and assistance to customers on cloud-related matters, ensuring timely resolutions and excellent customer service.Key Responsibilities:Technical Support: Engage with customers on...

  • IT Support Engineer

    5 days ago

    Irvine, United States Hyundai America Technical Center Full time

    Hyundai America Technical Center, Inc.(HATCI) is looking for our next Information Technology Manager to plan for infrastructure growth, security enhancements, and disaster recovery. This opportunity is located at our Irvine, CA Location. HATCI is a Hyundai Motor Group's American R&D company with multiple locations across the United States, including Ann...

  • Component Engineer

    4 weeks ago

    Irvine, California, United States Rand Technology, LLC Full time

    Job DescriptionAt Rand Technology, LLC, we are seeking a highly skilled Component Engineer to join our team. As a Component Engineer, you will play a crucial role in providing technical support across various aspects of electronic and electro-mechanical components.Key Responsibilities:Provide technical support to sales, purchasing, and customers on...

  • Crimper Assembler 3rd shift

    1 day ago

    Irvine, United States Advantage Technical Full time

    the Crimping Department position works with their hands on small, detailed projects and products, production assembly, detail-oriented machines making small parts and assists with minor/miscellaneous tasks as requested. Responsibilities: Perform equipment setup, operation, minor repair, and basic daily preventative maintenance tasks to meet all standards...

  • Sales Support Representative

    6 days ago

    Irvine, United States Marquee Staffing Full time

    Position SummaryWe are seeking a full-time Sales Support Representative to provide essential support to our high-performing field Sales Representatives in both the U.S. and Canada, as well as collaborate with the finance team to ensure timely and accurate deal closures. This role is on-site, requiring a Monday through Friday, 40-hour commitment, with...

Technical Support Representative

4 months ago

Irvine, United States Medit Full time

Medit specializes in 3D measurement and CAD/CAM solutions for dental clinics and labs, including intraoral scanners, based on its own patented state-of-the-art technology. We also have developed the only open source platform solutions for digital dentistry. We're looking to add a Technical Support Representative to our growing company


This is a Full-Time and Remote position taking incoming support calls. You must have 2+ years of previous experience in a tech support position.


Key Responsibilities:

  • Serve as the first point of contact for customer technical inquiries, providing prompt and professional assistance.
  • Diagnose and troubleshoot customer-reported technical issues related to Medit's scanning technology and software applications.
  • Collaborate with customers to identify and understand the nature of their technical problems.
  • Providing Tier 1 and 2 support, resolving complex technical issues that require in-depth knowledge of Medit's products.
  • Utilize remote access tools, phone, email, and chat to guide customers through technical problem-solving processes.
  • Document all customer interactions, including issue details and resolution steps, in our CRM system.
  • Develop and maintain a deep understanding of Medit's scanning technology and software products.
  • Stay updated on new product features and updates to provide accurate and up-to-date technical support.
  • Clearly and effectively communicate technical information to both technical and non-technical customers.
  • Offer excellent customer service by managing customer expectations and ensuring timely issue resolution.
  • Collaborate with internal teams, including R&D and QA, to escalate and resolve complex technical issues.
  • Provide feedback to product development teams based on customer feedback and technical trends.


Qualifications:

  • Bachelor's degree in a related field or equivalent work experience.
  • Proven experience in a technical support role, preferably in the dental or medical technology industry.
  • Strong technical aptitude and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using remote support tools and CRM systems.
  • Zendesk experience a plus.
  • Ability to work independently and in a team-oriented environment.
  • Detail-oriented with a strong commitment to customer satisfaction.
  • Willingness to learn and adapt to new technologies.