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IT Support Specialist
2 months ago
The ideal candidate for the position of IT Support Specialist will have five (5) or more years of experience in technical support, working as a part of a corporate IT support team, using a ticketing system. Please Note: The work location/office is in Galveston, Texas. The IT Support Specialist will be responsible for supporting the 24/7 technology operations of the organization, by delivering day-to-day level 1 and level 2 technical support to all personnel and supporting IT and organizational initiatives, goals and strategies. This position supports multi-geographically dispersed locations, including the vessel fleet. A candidate may be required to serve beyond regular working hours to support 24/7 operations during critical or planned outages. This position has a heavy focus on device and OS deployment, patches, maintenance, policies and inventory.
Responsibilities
- Serve as the initial point of contact for incoming support requests, entering all activities into the ticketing system, providing updates, & resolving requests per departmental standards
- Support and troubleshoot mainstream and proprietary software
- Support and troubleshoot hardware (configuration, support, and fine-tuning
- Support peripheral devices including, but not limited to, mobility, office copiers, printers, and cameras
- Develop/maintain accurate departmental documentation and helpful reference materials for users
- Assist in the compilation/maintenance of an accurate inventory or hardware and software
- Assist with new office set-up or office relocations (ability to lift 50 lbs.)
- Provide end-user assistance and training
Education and Experience
- High School Diploma or GED required, Bachelor's degree preferred
- Comp TIA A+ certification required
- Five (5) or more years of experience in technical support, working as part of a corporate IT support team, using a ticketing system
- Strong attention to detail and problem solving skills
- Excellent interpersonal skills with an ability to interact with all levels of the organization
- Strong written and verbal communication skills a m
- Must be able to work independently with minimal supervision
- Requires proficiency with computer hardware and software, to include MS Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines
Required Licensure & Certifications
- Requires and active and valid Texas driver's license
- Requires Comp TIA A+ certification