Executive Administrative Assistant

3 weeks ago

Miami Beach, United States The Palms Hotel & Spa Full time

ABOUT US:


The Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a 251-room vacation, meeting, and wedding destination where complete wellness and environmental awareness are at the center of each guest experience.


Privately owned and managed by a European family since over 25 years, The Palms is a AAA Four-Diamond rated hotel with a lush tropical pool area, a full-service beach operation, over 8,000SF of meeting and event space, an AVEDA lifestyle spa & salon, and ESSENSIA Restaurant & Bar, its signature natural gourmet eatery. The Palms Hotel & Spa is a member of Preferred Hotels & Resorts, a collection of the finest independent luxury hotels around the world, and Beyond Green, a global portfolio of planet Earth’s most sustainable hotels, and the recipient of Travel & Leisure’s World’s Best Award for six consecutive years.


Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our family



JOB SUMMARY:


The Spa Director is responsible for all spa, salon, and spa retail offerings, as well as wellness activations at the hotel.He/she will lead and create standards for the day-to-day operations of the Spa while promoting growth and profitability. Effectively manage operational aspects of the spa to include adequate staffing levels, complete financial management duties including budgeting, forecasting, payroll, and scheduling, as well as product inventory and ordering, establishing and maintaining a high level of customer service based on The Palms hotels’ principles. Will oversee the Spa Front Desk, Massage Therapists, Estheticians, and other staff, including freelance fitness/yoga instructors, ensuring proper techniques and service standards are met. As a wellness and sustainability Spa Director


MAIN DUTIES & RESPONSIBILITIES:


  • the facility's daily operations, emphasizing guest service, cleanliness, safety, and fiscal responsibility (i.e., staffing, payroll, expenses, and revenue generation).
  • in the development and oversee the implementation of the spa operating budget
  • and increase spa revenue
  • train, develop, and coach all staff
  • the facility and its services to hotel guests and solicit, sell, and service outside memberships
  • as the primary representative of the hotel in all sales interactions with outside clients, internal guests, and group contacts
  • and coordinates new services, activities, programs and packages
  • review the pricing and services offered by the spa to maintain a competitive position within the market
  • plan, and execute marketing plans and strategies
  • and execution of all internal promotions, including follow-up analysis
  • and plan all wellness activations at the hotel, including yoga, meditation, fitness classes
  • retail operations and all spa-related merchandise
  • the fitness center is clean and all equipment operational
  • the highest level of customer service and guest satisfaction according to the standards set forth by The Palms Hotel and Spa


OTHER DUTIES & RESPONSIBILITIES:


  • compliance with health and sanitation policies in all areas
  • to all fire, safety, and security procedures according to hotel policy
  • to all sustainability guidelines as per the Inspired by Nature Program.

QUALIFICATIONS


Knowledge, Skills, and Abilities Required:


A minimum of 3 to 5 years of management experience in a high-quality Luxury Spa facility, either as an independent or in a hospitality setting.

Strong leadership, financial and analytical skills

Must be experienced and knowledgeable of spa operations and current trends

Excellent customer service and problem-solving acumen

Experience in Spa Marketing, including product launches and strategies, preferably in the local market

Excellent communication skills (the ability to speak another language is a plus)

Strong Microsoft Suite knowledge (Word, Excel, and Outlook)

Ability to work a flexible schedule, including weekends and holidays.

Strong attention to detail and follow-up

Ability to work effectively in a multi-cultural team environment

Ability to handle a multitude of tasks in an intense, ever-changing environment

Show genuine care for all co-workers and guest(s)

Maintain a professional appearance and manner at all times

Education/Certifications

BA/BS in relevant field and or equivalent experience.

AVEDA knowledge is highly preferred



WORK CONDITIONS & PHYSICAL DEMANDS:


  • Ability to stand and walk over long periods of time
  • Able to lift unassisted 30 lbs.
  • Typically located in a comfortable area. There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights.


This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts, or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel operates seven days a week, 24 hours a day. We may find it necessary to schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.


All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

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