Operations Manager

1 week ago

Nashville, United States NBIC Full time

Job Title: Operations Manager  

Location: Hybrid - remote and on site in Nashville, TN  

Position: Full Time 

Reports To: CEO  

Salary: 65-70K  

Salary includes 2 weeks paid time off and sick time after 1 year 

 

Summary of Position 

The Nashville Business Incubation Center (NBIC) is a nonprofit organization that cultivates the growth and development of small business owners, with a focus on women, minorities, and veterans, through 360-degree business support, knowledgeable mentors, and a results-driven curriculum.    

 

The Operations Manager critical role within NBIC office, managing our internal operations and hybrid/remote team.  By providing strategic leaderships and fostering a culture of innovation and collaboration, the Operations Manager will ensure the NBIC delivers high-quality support and resources so that our team may succeed in helping entrepreneurs succeed.  


The position is responsible for managing internal SOPs, ensuring the team reaches designated KPIs, streamlining processes for operational efficiencies, and nurturing a culture of collaboration. The ideal candidate will be a dynamic, energetic, creative team player who thrives on building relationships and a passion for the NBIC mission.  


This position reports to the CEO. 


Tiered Responsibilities: 

 

A. Resource Allocation and Financial Management  

  1. Oversee the allocation of resources, including budget, staff, and facilities, to maximize the impact of NBIC’s programs 
  2. Develop and manage the annual operating budget in collaboration with the CEO and finance team 
  3. Identify and pursue opportunities for cost savings and revenue generation to ensure the financial stability of the organization 

 

B. Team Leadership and Development  

  1. Manage a remote/hybrid ream and other professionals fostering a culture of collaboration, innovation, and excellence through regular stand-up and departmental meetings  
  2. Establish and maintain regular 1:1s and feedback cycles for team members regarding progress toward KPIs and goals 
  3. Provide guidance and support to staff members, ensuring they have the resources and training needed to excel in their roles 
  4. Implement best practices in human resource management, including recruitment, retention, and performance evaluation 
  5. Track and manage progress toward key initiatives and projects through effective project management tools and best-practices 


 C. Reporting and Accountability  

  1. Provide regular reports to the CEO and Board of Directors on the organization’s operational performance and progress toward goals 
  2. Develop and track key performance indicators (KPIs) to measure the success of NBIC’s programs and initiatives 
  3. Ensure compliance with all relevant laws, regulations and industry standards  

 

D. Stakeholder Engagement and Partnerships 

  1. Build and maintain strong relationships with key stakeholders, including entrepreneurs, community leaders, investors, and government agencies 
  2. Work in conjunction with Development and Communications manager to forge strategic partnerships with other organizations that share NBIC’s mission to support marginalized entrepreneurs 
  3. Along with the NBIC team, represent NBIC at key industry events, conferences, and meetings to promote the organization’s work and impact 


Dispositions / Skills Requirements 

  1. Communication: Strong oral and written communication skills, with a proven ability to synthesize and tailor complex material into simple and easily digestible content by experts and non-experts alike. Ability to be an effective spokesperson and advocate for NBIC's mission. 
  2. Technology: Good computer skills for generating reports, performance metrics, extracting data and sharing info with CEO. Use a variety of software tools for communication, program, and office operations. (Examples of tools may include but are not limited to: Microsoft Office: Word, Excel, Outlook, PowerPoint, SharePoint; Adobe, Basecamp; Calendly; Asana/Trello, RACI, Gantt Charts). 
  3. Operations / Business / Financial Knowledge: Understanding of NBIC’s operations and service capabilities, or an ability to become a quick study, that translates this knowledge into practical and impactful messaging that adds value to entrepreneurs and our stakeholders. 
  4. Project and Personal Management: You are a self-starter capable of working independently but also as part of a team. You can also manage your time and priorities and maintain records of how your time was spent. 
  5. Knowledge, use, and passion for the underserved community, a plus. 

 


Job Qualifications and Competencies: 

While we don’t expect you to have all of these qualifications, here are some things that might make you stand out:  

  • Bachelor's degree in Business Administration, Nonprofit Management, Entrepreneurship or related field (required) and 2-4 years related experience or an equivalent combination. 
  • Proven track record of developing and implementing programs that support operational efficiencies and team performance 
  • Demonstrated experience in financial management, budgeting, and reporting 
  • Significant experience in managing and leading diverse teams 
  • Strong strategic thinking, planning, and program management skills  
  • Commitment to advancing equity and inclusion  

 

Work Environment  

 

Some flexibility including a hybrid option of in-person and remote work as deemed appropriate and in accordance with the needs of the organization. Currently, Programs are operating online virtually but the organization’s intentions are to later migrate back to in-person trainings with a virtual option. 

 

Occasionally, work may be required outside of standard operating hours, especially with regards to meeting deadlines for grants and participating in fundraising events and special occasions or celebrations involving stakeholders. Attend meetings as directed. Schedule and facilitate marketing related meetings. Take relevant meeting notes and share with attendees.  

 

During off-site work, you must provide your own workspace, internet and phone. We will provide a computer and basic office supplies.  

 

Weekends as needed. 

 

To Apply 


To apply, please send your resume and cover letter to the Nashville Business Incubation Center (NBIC) at jobs@nbiconline.com. Please include your salary requirements in your cover letter. 

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