Application Support Senior Lead

4 weeks ago


Strongsville, United States Rose International Full time

Date Posted: 08/14/2024

Hiring Organization: Rose International

Position Number: 469283

Job Title: Application Support Senior Lead

Job Location: Strongsville, OH, USA, 44136

Work Model: Onsite

Shift: Tuesday-Saturday; 4:00pm to 12:30am ET

Employment Type: Temp to Hire

Estimated Duration (In months): 5

Min Hourly Rate($): 60.00

Max Hourly Rate($): 65.00

Must Have Skills/Attributes: Ansible, Change Management, Incident Management, Jenkins, Kubernetes, Linux

Job Description

***Only qualified Application Support Senior Lead candidates located near the following areas to be considered due to the position requiring an onsite presence***


Locations:

Strongsville, OH

Pittsburgh, PA

Dallas, TX

Birmingham, AL

Phoenix, AZ


The Application Support Senior Lead will troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.


Technical Requirements:

• Complex troubleshooting in a mission critical production environment.

• IT Customer Service/Problem Management Resolution experience.


Technical Skills:

• OpenShift/Kubernetes

• CI/CD Tools Knowledge like Jenkins and BitBucket

• Linux administration

• Ansible automation

• Incident Management

• Change Management


Application Support Senior Lead Responsibilities:

• Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations

• Perform code upgrades without supervision.

• Be responsible for, and master multiple subject matter areas of responsibilities.

• Identify and document best practices within their subject matter areas of expertise.

• Provide continuous process improvement suggestions.

• Maintain and document Standard Operating Procedures.


Day to Day Responsibilities:

• Support critical applications and ensure the stability of services by performing dedicated maintenance activities

• Engage in automation activities - perform root cause analysis (RCA), and remediation

• Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures

• Work on Jira backlog when Prod Incidents and change work


**Only those lawfully authorized to work in the designated country associated with the position will be considered.**


**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).



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