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Marketing Ambassador

2 months ago

Las Vegas, Nevada, United States Tuscany Suites and Casino Full time
Job Summary

We are seeking a highly motivated and customer-focused Marketing Representative to join our team at Tuscany Suites & Casino. As a key member of our marketing team, you will be responsible for promoting the success of our Players Club and Promotions areas by assisting guests through the membership process, explaining the benefits of membership, and knowing monthly promotions and special events.

Key Responsibilities
  • Maintain positive guest relations, resolving guest complaints and ensuring guest satisfaction through personalized service.
  • Establish new guests with Players Club membership and update guest accounts as needed.
  • Promote the success of the Players Club by explaining its marketing tool to guests, issuing membership cards, and demonstrating its various methods of use.
  • Record information on new customers and update computer files as needed.
  • Evaluate and qualify guests for participation with casino floor/property promotions.
  • Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
  • Maintain a working knowledge of the Players Club to effectively explain all aspects to guests.
  • Routinely inspect stock of Players Club printed materials and restock same, as needed.
  • Issue complimentary vouchers for guests when appropriate level of play has been established.
  • Assist with tournaments, drawings, and special events.
  • Assist the Player Development team with answering general questions and providing information as needed.
  • Maintains a working knowledge of company facilities, as well as special events on property, to advise guests and fellow Team Members of same, whenever possible.
  • Follow instructions, pre-established guidelines, and possess good judgment to perform the functions of the job.
  • Responsible for adhering to established cash control policies and procedures.
  • Flexibility and adaptability to a changing clientele and environment.
Requirements
  • Must be reliable, efficient, and have knowledge of all computer systems (including Microsoft Office) and operations in these areas.
  • Must have the ability to maintain confidentiality of customer as well as company information.
  • Outgoing personality to communicate marketing programs to player's club members.
  • Ability to read and comprehend simple instructions and memos.
  • High school diploma or equivalent preferred.
  • 3 months experience or equivalent of combination of education and experience in casino marketing related field.
  • Must be able to obtain Nevada Gaming Card – Title 31 training.
  • Work may be performed in areas which may be unusually hot, cold, noisy, dimly lit or brightly illuminated.
  • Work is performed in an office environment and on the casino floor (must be able to work in a smoke-filled environment).
  • Interaction with co-workers and guests in work area is typical.
  • Needs to be flexible and work wherever required.
  • Must be able to work any necessary hours, including late nights, weekends, and holidays.
  • Must be able to work with a team as well as independently.
  • Requires ability to use office equipment.
  • Requires normal mobility, to include walking, standing, reaching overhead, and bending over, pushing/pulling of file cabinet drawers, lifting/carrying/pushing/pulling of 25lbs minimum, light grasping with both hands; prolonged standing and working at computer monitor.