Casino Telemarketing Professional

5 days ago


Las Vegas, Nevada, United States Wynn Las Vegas Full time
Job Summary

We are seeking a highly motivated and results-driven Casino Telemarketing Specialist to join our team at Wynn Las Vegas. As a key member of our sales team, you will be responsible for generating revenue through strategic outreach to qualified casino guests via telemarketing outbound calls.

Key Responsibilities
  • Drive incremental revenue through booked room reservations.
  • Develop one-on-one relationships with guests and provide exceptional service to cultivate and maintain relationships.
  • Ensure that all guests are assisted in an efficient and courteous manner.
  • Resolve complaints and issues effectively while escalating concerns as appropriate.
  • Must be knowledgeable of the property, and be able to explain games offered by the casino, current marketing events, promotions, and programs.
  • Arrange reservations, transportation, and accommodations for guests.
  • Conduct themselves with the highest levels of integrity and honesty by using sound judgment and make decisions in accordance with established comp and expense guidelines and fully comply with all applicable rules, regulations, laws, and policies.
  • Confident in your ability to meet goals set forth by the management team.
  • Demonstrate a willingness to teach, mentor, train and share information with the team.
  • Has the ability to multitask and prioritize in a challenging environment.
Requirements
  • High school diploma.
  • Two (2) years of previous experience in casino, hospitality, telemarketing, or other customer service environment.
  • Fluency in English required, second language a plus.
  • Ability to read, analyze, and interpret documents, such as policy and procedure manuals, instructions, emails, and other related documents.
  • Ability to respond to common inquiries from other employees or guests.
  • Ability to write detailed instructions and correspondence.
  • Ability to effectively present information in one-on-one and group situations.
Work Environment

This role requires the ability to work in a fast-paced environment and make telephone calls for extended periods (minimum 75+ Outbound calls/day). The ideal candidate will be able to work under fluorescent lighting, at a desk, off of computer monitors while operating a keyboard, for the majority of the day.

What We Offer

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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