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Account Manager

4 months ago

Olympia, United States Color Graphics, Inc. Full time

About the Job

Color Graphics is a native, woman owned family business. Beginning in 1984, we have become one of the largest full-service Promotional Products agency in the South Puget Sound. Color Graphics delivers best-in-class branded solutions from start to finish including kitted orders, hosted e-commerce store platforms and utilizing our in house production for screen print, embroidery and fulfillment.


Position Overview: The account manager provided custom branded solutions using on trend promotional products to meet our clients need and delivering exceptional customer service.


Responsibilities:

  • Actively participate as a member of the sales team supporting existing house accounts, inbound development leads, and new accounts.
  • Utilization of a systematic and structured approach to account management and selling that includes the use of CRM technology to manage daily activities and proactive prospecting
  • Increase sales and gross profit of accounts by:
  • Building and maintaining positive relationships with clients
  • Proactively identifying opportunities for sales
  • Being the product and service expert delivering creative product and service solutions
  • Presenting cross-sell and up-sell ideas to clients
  • Providing best-in-class customer service
  • Facilitate in-person meetings with clients whenever possible
  • Active participation in company initiatives and team meetings
  • Build and maintain vendor relationships by attending presentations to learn about products and understand each vendor’s imprint and production methods as well as pricing structures


ACTIVITIES

  • Oversee project management of opportunities
  • Listen to client requests and concerns, present creative solutions, and address client challenges with urgency and creative resolutions
  • Utilize the industry specific cloud-based CRM platform to:
  • Record all prospecting, client communication and in-person meetings
  • Fully manage the sales process from prospect inquiry to product suggestion, quoting and order entry
  • Communicate with CSR, finance, and other departments throughout the life of an order
  • Reporting as required


EDUCATION AND QUALIFICATIONS:

  • A minimum of 2 years promotional products industry experience preferred
  • Highly competitive, self-motivated, results driven, enthusiastic attitude and a team player
  • Excellent communication and interpersonal skills
  • Customer service focused that includes the ability and willingness to consistently go above and beyond to exceed client expectations
  • Strong time management skills
  • Proven analytical and problem-solving skills
  • Proficient in utilizing Microsoft Word, Excel, PowerPoint, LinkedIn
  • Bachelor’s Degree preferred


WHY Color Graphics?

  • Facilis Group Partner which includes preferred pricing, training, coaching, and sales incentive programs as well as award winning cloud-based software platform CRM Platform for account management and order processing
  • Competitive Base-Plus salary package
  • Long-term growth and development potential within a fun, values driven company
  • Full time positions are provided with a full array of benefits including PTO, paid holidays, healthcare, dental/vision, and 401K with company match.