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Post Production/Quality Engineer

2 months ago

Auburn Hills, United States Samsung SDI America Inc. Full time

Purpose:


This person conducts necessary analysis regarding quality issues occurring on the Customer's side and takes appropriate actions to correct such issues.

S/he also provides exemplary customer service in all American regions (North/Central/South).


Responsibilities:

1. Responds for Quality Issues (Field / Customer / Partner)

1.1. Visits to Customer Site

• Understanding the Voice of the PA Customer

• Disassembles & repairs purportedly defective Products

• Responds to urgent issues at the very front line


1.2. Defect Analysis

• Analyzes the cause of defect & establishes improvement plan for such defect

• Analyzes purportedly defective Products collected at the RMA Center

• Confirms which party (either SAMSUNG SDI or Customer) is liable for the defect occurred


1.3. Reporting

• Compile reports of “Quality Issue State" on a monthly/weekly basis


2. Manages Customer Service Center


2 .1. Manages Customer Refund and Compensation for returned products which includes the Return Merchandise Authorization (RMA) process

• Requests for approval of refund

• Manages refund status

• Logistics tracking for refund status


2.2. Supports the Customer Service Center

• Supports applicable technology

• Gives training on "New Product" before its launch 2.4. Performs Quality Audit of the RMA Center

• Quality Process & Quality System Audit


2.3. Manages Inventory of complete products/solutions of the RMA Center and Customer Consignment Stock

• Takes Inventory on a half-yearly basis

• Confirms the RMA Center's final scrap of Defective Products


3. Provides Tech-Support to the EV and power applications


3.1. Performs installation site survey prior to Product's installation

• Analyzes installation environment

• Communicates to the Samsung SDI headquarter about any expected quality issues

• Sends the field data to the SDI headquarter


3.2. Provides support to an Installation Site before and after commissioning

• Provides feedback about any potential quality issues

• Repairs any defects that may occur at the time of installation


3.3. Provides Tech-Support to Customer or Partner

• Method of Product operation

• Method of Trouble Shooting Job


Description Continued:

• Establish and maintain customer relationships to increase customer satisfaction;

• Supervise employees to operate according to SOP in reworking;

• Follow up assembly process in client, cooperate to solve the problem in assembly process.

• Identify potential risk for customer using.

• Actively report the products usage and be able to handle emergencies independently.

• Responsible for the summary of customer quality problem in the charge of the areas;

• Follow up the quality problem solving process (according to customer requirements).


Desired Skills and Qualifications:

• Bachelor's degree in Chemistry or Material science or Electricity or Electronics

• Master’s degree in any battery related field is a plus

• 1+ years customer Quality Engineer experience in Automotive or Lithium ion batteries industry is preferred

• Communicates smoothly with our customers with a positive attitude at all times

• Understand the quality improvement tools (eg: FMEA, FTA, 8D)

• Good communication skills

• Field experience, hands-on practice and knowledge about Automotive or Lithium ion batteries industry.

• Wide knowledge about USA Regulations & Standards related to Automotive or Lithium ion batteries industry.

• Must be able to travel up to 20%

• Must be able to lift and carry heavy-weight Products

• Other duties may be assigned as needed by Management.

• Bi-lingual in Korean and English is a plus


Position type: Full-time


Location: Auburn Hills, MI