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Post Production/Quality Engineer
2 months ago
Purpose:
This person conducts necessary analysis regarding quality issues occurring on the Customer's side and takes appropriate actions to correct such issues.
S/he also provides exemplary customer service in all American regions (North/Central/South).
Responsibilities:
1. Responds for Quality Issues (Field / Customer / Partner)
1.1. Visits to Customer Site
• Understanding the Voice of the PA Customer
• Disassembles & repairs purportedly defective Products
• Responds to urgent issues at the very front line
1.2. Defect Analysis
• Analyzes the cause of defect & establishes improvement plan for such defect
• Analyzes purportedly defective Products collected at the RMA Center
• Confirms which party (either SAMSUNG SDI or Customer) is liable for the defect occurred
1.3. Reporting
• Compile reports of “Quality Issue State" on a monthly/weekly basis
2. Manages Customer Service Center
2 .1. Manages Customer Refund and Compensation for returned products which includes the Return Merchandise Authorization (RMA) process
• Requests for approval of refund
• Manages refund status
• Logistics tracking for refund status
2.2. Supports the Customer Service Center
• Supports applicable technology
• Gives training on "New Product" before its launch 2.4. Performs Quality Audit of the RMA Center
• Quality Process & Quality System Audit
2.3. Manages Inventory of complete products/solutions of the RMA Center and Customer Consignment Stock
• Takes Inventory on a half-yearly basis
• Confirms the RMA Center's final scrap of Defective Products
3. Provides Tech-Support to the EV and power applications
3.1. Performs installation site survey prior to Product's installation
• Analyzes installation environment
• Communicates to the Samsung SDI headquarter about any expected quality issues
• Sends the field data to the SDI headquarter
3.2. Provides support to an Installation Site before and after commissioning
• Provides feedback about any potential quality issues
• Repairs any defects that may occur at the time of installation
3.3. Provides Tech-Support to Customer or Partner
• Method of Product operation
• Method of Trouble Shooting Job
Description Continued:
• Establish and maintain customer relationships to increase customer satisfaction;
• Supervise employees to operate according to SOP in reworking;
• Follow up assembly process in client, cooperate to solve the problem in assembly process.
• Identify potential risk for customer using.
• Actively report the products usage and be able to handle emergencies independently.
• Responsible for the summary of customer quality problem in the charge of the areas;
• Follow up the quality problem solving process (according to customer requirements).
Desired Skills and Qualifications:
• Bachelor's degree in Chemistry or Material science or Electricity or Electronics
• Master’s degree in any battery related field is a plus
• 1+ years customer Quality Engineer experience in Automotive or Lithium ion batteries industry is preferred
• Communicates smoothly with our customers with a positive attitude at all times
• Understand the quality improvement tools (eg: FMEA, FTA, 8D)
• Good communication skills
• Field experience, hands-on practice and knowledge about Automotive or Lithium ion batteries industry.
• Wide knowledge about USA Regulations & Standards related to Automotive or Lithium ion batteries industry.
• Must be able to travel up to 20%
• Must be able to lift and carry heavy-weight Products
• Other duties may be assigned as needed by Management.
• Bi-lingual in Korean and English is a plus
Position type: Full-time
Location: Auburn Hills, MI