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Support Engineer

1 month ago

Santa Clara, United States eTeam Full time

AI Support Engineer/Customer Support - III

Santa Clara, CA (100% remote)

16 Months


Laptop will be issued


Client AI Studio is transforming AI and data science with a code-first platform helping the world’s largest companies scale their machine learning with an unparalleled end-to-end solution.

We are looking for AI Support Engineers with a broad range of technical skills, product orientation and great communication and user support services abilities.


Responsibilities:


Take ownership of customer support cases, see problems through to resolution and escalate irregular events

Research, diagnose, troubleshoot and identify solutions to resolve customer support cases

Evaluate and prioritize customer support cases

Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings

Act as a consultant and offers solutions for customers' problems both with the product and the Data science field

Guide, demo and educate customers through technical recommendations during onboarding and on-going operations

Learn AI Studio product in-depth and help customers and data scientists do the same.

Work with all internal groups, including support, sales, engineering, product management, and consulting


Qualifications and Experience:

Great interpersonal and communication skills, with high proficiency of verbal and writing skills in English

Strong technical skills with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause

Experience with Linux / Unix OS skills – A must

Understanding / experience with cloud technologies (AWS, Google Cloud, Azure, etc.) and tools such as docker and Kubernetes

Experience with machine learning, data science or data engineering – a bonus