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Lead Product Support Engineer

2 months ago

Santa Clara, California, United States Pure Storage Full time

JOIN US IN SHAPING THE FUTURE.

What connects NASA, innovative space enterprises, COVID vaccine research teams, and platforms like Roblox and the Metaverse? The answer lies in data—an essential element for gaining a competitive advantage in rapidly evolving sectors. The most forward-thinking organizations are leveraging their data potential by collaborating with Pure Storage. Our mission is to transform the storage experience and empower creators by streamlining how data is consumed and managed. With over 11,000 clients, including 58% of the Fortune 500, we are just beginning to realize our vision.

Pure is at the forefront of innovation:

  • For a decade, Gartner has recognized Pure as a leader in the Magic Quadrant.
  • Our customer-centric ethos and steadfast dedication to innovation have secured us a certified Net Promoter Score in the top 1% of B2B firms worldwide.
  • Industry experts and media commend Pure's leadership across various dimensions.
  • Our 5,000+ team members are empowered to make Pure a more agile, robust, and intelligent organization.

If you thrive on tackling exhilarating challenges that have a global impact, we offer numerous opportunities for you to leave your mark.

ARE YOU READY TO EMBRACE THIS CHALLENGE?

The Lead Product Support Engineer will play a pivotal role in enhancing the lifecycle management of our storage solutions, concentrating on repair operations, failure analysis, and the integration of manufacturing processes. With a comprehensive understanding of NAND Flash or similar semiconductor memory technologies and proficient Python programming skills, you will devise innovative solutions to boost product reliability and maintainability, thereby minimizing downtime for our clients and contributing to sustainable product designs.

Key Responsibilities:

  • Utilize Python to develop automated tools and scripts for diagnosing issues, analyzing repair data, and refining repair procedures.
  • Collaborate with both local and international repair facilities.
  • Construct, modify, and maintain intricate testing systems.
  • Enhance testing, diagnosis, and repair methodologies.
  • Conduct thorough failure analysis to identify root causes of product failures and work with Engineering and manufacturing teams to mitigate future issues.
  • Partner closely with the service logistics team to ensure efficient repair operations, improving customer satisfaction and product longevity.
  • Facilitate cross-departmental communication, sharing insights and recommendations to enhance product design and manufacturing processes.
  • Stay updated on the latest trends and advancements in storage technology, repair operations, and programming tools to continuously improve our repair and maintenance capabilities.

Qualifications:

  • Bachelor's Degree in Electrical Engineering (BSEE) or a related field, with preference for candidates holding advanced degrees.
  • A minimum of 5 years of experience in manufacturing/repair operations, particularly with NAND Flash or equivalent semiconductor memory products.
  • Proficient in Python programming, with a demonstrated ability to apply programming skills to improve repair processes and failure analysis.
  • Strong background in service logistics, manufacturing processes, and repair operations, with a proven track record of enhancing product reliability and service quality.
  • Expertise in failure analysis, capable of identifying root causes and implementing effective solutions.
  • Familiarity with current diagnostic tools and testing software.
  • Exceptional project management and leadership skills, capable of guiding cross-functional initiatives and teams.
  • Effective communicator, able to convey technical concepts clearly and persuasively to various stakeholders.
  • Willingness to travel internationally and within California as required.

COMPENSATION AND BENEFITS:

The annual base salary range is competitive and reflective of the role, level, and location. This position may also be eligible for incentive pay and/or equity. We recognize the importance of a healthy work-life balance and offer a variety of benefits, including flexible time off, wellness resources, and company-sponsored team events.

BE YOURSELF—WE VALUE DIVERSITY.

At Pure, we encourage big questions, innovative thinking, and impactful contributions. This is more than just a job; it’s a place where your voice matters and your career can flourish. We celebrate individuality and provide ample opportunities for learning and growth, making your journey with Pure a valuable investment in your career.

Through our Pure Equality program, which supports a vibrant array of employee resource groups, we nurture the personal and professional lives of our team members. Our Pure Good Foundation is dedicated to giving back to local and global communities through volunteering and grants.

PURE IS COMMITTED TO EQUALITY.

We believe that everyone should feel empowered to apply for a position, regardless of whether they meet every criterion. If you believe you can excel in this role, we encourage you to submit your application.

Pure is proud to be an equal opportunity and affirmative action employer, committed to fostering a diverse and inclusive workplace.