Audio Visual Technician
1 month ago
Apex Systems is seeking an AV Technician to support a systems integrator that provides IT services and solutions for commercial and federal clients.
Position: AV Service Technician
Location: Washington, DC Metro Area - based in Glen Burnie, MD (will travel to different locations in DMV area)
Hours: Full time, regular business hours
Compensation: $50,000/yr + full benefits
Responsibilities
Principal responsibilities and duties, but not all-inclusive, include the following. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief to balance workloads.
Troubleshooting system problems reported by users and repairs
• Manage customer-generated Help Desk tickets and respond to end-user requests
• Responsible for escalating and tracking all “next level” break fix issues for resolution
• Supporting and assist with facilitating large presentations in classrooms or auditoriums
• Inventory management of spare systems and service inventory
• Other duties as assigned
Qualifications
• Ability to install AV systems (display, wall plate, VTC codec, camera, cable routing, and testing)
• Demonstrated proficiency in managing the service ticketing system, responding and closing out tickets ahead of SLA requirements. Track and log all service activity in the ticketing system
• Ability to operate and demonstrate system capabilities to end users for optimal performance during presentations and VTC calls
• Perform Quality Assurance testing and generate documentation on results
• Able to configure standard system components to client requirements
• Able to work independently for AV testing and troubleshooting
• Proficient in loading and testing control system code and DSP programming
• Ability to interpret AV CAD drawings and update with Red Lines. AutoCAD experience is a plus
• Perform site surveys, inventory, and create as built documents for installed systems
Education: HS Degree required
Technical School Certification or Community College (preferred)
Years of Experience: 5+ years of AV installation, system operation, and maintenance
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