Current jobs related to Application support Specialist - Columbia - Intellibee Inc

  • Applications Specialist

    2 weeks ago

    Columbia, Maryland, United States Havtech LLC Full time

    Job SummaryHavtech LLC is seeking a skilled Applications Specialist to join our team. As an Applications Specialist, you will play a critical role in providing technical support for the bidding process through the pricing/estimation of commercial HVAC equipment. This position requires a unique combination of attention to detail, communication skills, and...

  • Physical Therapist

    2 weeks ago

    Columbia, Missouri, United States HealthCare Support Full time

    Physical Therapist Job DescriptionHealthCare Support is seeking a Physical Therapist for a 1-week contract in Boone, North Carolina. The ideal candidate will have an active PT license and BLS certification from the American Heart Association. Benefits of working with HealthCare Support include immediate enrollment in health insurance, dental insurance, life...

  • Senior Applications Specialist

    2 months ago

    Columbia, Maryland, United States Mitchell Martin Full time

    Company: Mitchell MartinPosition: Senior Applications SpecialistLocation: RemoteType: Full-Time ITOverview:As a Senior Applications Specialist, you will play a pivotal role in overseeing the design, implementation, and maintenance of various administrative, financial, and clinical applications. You will lead the requirements gathering process, document...

  • Agricultural Application Specialist

    2 weeks ago

    Columbia, Missouri, United States Executive Recruiting Consultants Full time

    Job SummaryWe are seeking a highly motivated and experienced Agricultural Application Specialist to join our team. As an Agricultural Application Specialist, you will be responsible for applying fertilizer and crop protection products using our state-of-the-art equipment. You will also be responsible for maintaining the equipment, recording application data,...

  • Travel Nurse ICU Specialist

    3 weeks ago

    Columbia, South Carolina, United States Healthcare Support Full time

    Job Title: Travel Nurse ICU SpecialistHealthcare Support is seeking a skilled Travel Nurse ICU Specialist to join their team in Clyde, North Carolina.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNEmployment Type: TravelPerks: Up to $500 travel reimbursement, overtime and loyalty bonuses, license and certification...

  • Travel Nurse ICU Specialist

    1 month ago

    Columbia, South Carolina, United States Healthcare Support Full time

    Job Title: Travel Nurse ICU SpecialistHealthcare Support is seeking a skilled Travel Nurse ICU Specialist to join their team in Clyde, North Carolina.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNEmployment Type: TravelPerks: Up to $500 travel reimbursement, overtime and loyalty bonuses, license and certification...

  • Medical Support Specialist

    2 weeks ago

    Columbia, South Carolina, United States Biolife Plasma Services Full time

    About the RoleBioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. We are committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national...

  • IT Support Specialist

    1 month ago

    Columbia, Maryland, United States AT&T Full time

    Job Title: IT Field Support SpecialistAT&T is seeking a highly skilled IT Field Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.Key Responsibilities:Conduct site surveys...

  • IT Support Specialist

    3 weeks ago

    Columbia, United States GP Strategies Full time

    GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000...

  • Technical Support Specialist

    1 month ago

    Columbia, Missouri, United States Calibration Technologies Full time

    Job Title: Technical Support SpecialistAt Calibration Technologies, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support and solutions to our customers, diagnosing and resolving technical issues, and staying current with industry...

  • Community Support Specialist/ Mental Health Case Manager

    2 weeks ago

    Columbia, United States NEW HORIZONS COMMUNITY SUPPORT SERVICES Full time

    New Horizons Community Support Services, Inc. has an established reputation for excellence in serving adults with behavioral health diagnoses for over 40 years and is certified by the Missouri Department of Mental Health and accredited by CARF. New Horizons serves a diverse body of people. A variety of perspectives in our workforce allows us to create a...

  • Maintenance Support Specialist

    1 month ago

    Columbia, South Carolina, United States Richland One Full time

    Job Title: Maintenance Support SpecialistRichland One is seeking a highly skilled Maintenance Support Specialist to join our team. As a key member of our warehouse operations team, you will be responsible for assisting with inventory control and distribution, procuring tools and materials, and supervising warehouse personnel.Key Responsibilities:Assist with...

  • Workstation Support Specialist

    1 week ago

    Columbia, South Carolina, United States Spectraforce Technologies Full time

    Job Title: Workstation Support SpecialistJob Summary: We are seeking a highly skilled Workstation Support Specialist to join our team at Spectraforce Technologies. As a key member of our Workstation Support Central Deployment team, you will be responsible for building, backing up data, installing software, and deploying new workstations to users in our...

  • Technical Support Specialist

    2 weeks ago

    Columbia, South Carolina, United States Calibration Technologies Full time

    Job Title: Technical Support SpecialistThe Technical Support Specialist is a critical role within Calibration Technologies, responsible for providing exceptional technical support and solutions to customers. This position demands a unique blend of technical expertise, problem-solving skills, and excellent communication abilities.As a Technical Support...

  • Service Support Specialist

    2 months ago

    Columbia, South Carolina, United States De Lacy Executive Recruitment North America Full time

    De Lacy Executive Recruitment North America is seeking to appoint a Service Support Specialist to cover the regions of North Carolina, South Carolina, NE Georgia, and Eastern Tennessee. The Service Support Specialist plays a crucial role in assisting dealers within a designated area by addressing and resolving post-sale service challenges related to...

  • IT Support Specialist

    1 month ago

    Columbia, South Carolina, United States Focused HR Solutions Full time

    Job Title: Service Desk SpecialistThis role is a great opportunity to work with a dynamic team at Focused HR Solutions, providing top-notch IT support to our clients.Job Summary:We are seeking a highly skilled and motivated Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical support to our...

  • Immigration Support Specialist

    4 weeks ago

    Columbia, South Carolina, United States BDV Solutions Full time

    Job Title: Immigration CoordinatorBDV Solutions, LLC is seeking a highly organized and detail-oriented Immigration Coordinator to join our team. As a key member of our visa processing team, you will provide administrative support to our immigration specialists and play a critical role in ensuring the smooth processing of immigration petitions and green card...

  • IT Support Specialist

    2 weeks ago

    Columbia, South Carolina, United States GP Strategies Full time

    GP Strategies Corporation is a leading provider of innovative consulting, learning services, and talent technology solutions. Our mission is to help organizations transform through their people and achieve meaningful change.We are seeking a skilled IT Support Specialist to join our team in Columbia, MD. As a key member of our IT team, you will be responsible...

  • Technical Support Specialist

    1 month ago

    Columbia, Missouri, United States Calibration Technologies Full time

    Job SummaryCalibration Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing in-house technical support and solutions to customers, diagnosing and resolving technical issues, and staying current with industry trends, technologies, and best practices.Key...

  • Sales Solutions Support Specialist

    1 week ago

    Columbia, Tennessee, United States Randstad Full time

    We are seeking a Sales Solutions Support Specialist to join our team at Randstad. As a Sales Solutions Support Specialist, you will be responsible for entering new applicant information into the Customer Relationship Management system (CRM) and notifying applicants of missing or additional information needed to complete the application process.The ideal...

Application support Specialist

2 months ago

Columbia, United States Intellibee Inc Full time

Job Title: Application support Specialist

Location: Columbia, SC


SCOPE OF THE PROJECT:

THE CFS PROJECT IS PART OF THE DEPARTMENT OF SOCIAL SERVICES (DSS) AND IS RESPONSIBLE FOR DEVELOPING, IMPLEMENTING, AND MAINTAINING A FEDERALLY-MANDATED CHILD SUPPORT ENFORCEMENT SYSTEM (CSES) THAT PROVIDES COMPREHENSIVE SUPPORT TO THE OPERATION OF CLIENT’S CHILD SUPPORT ENFORCEMENT (CSE) PROGRAM AS WELL AS FOR IMPLEMENTATION AND SUPPORT OF THE FAMILY COURT CASE MANAGEMENT SYSTEM (FCCMS) FOR THE 46 CLERKS OF COURT.

JOB PURPOSE

As the first point of contact for 800+ Child Support Services Division staff and client staff, the CFS Help Desk triages requests and incidents for PACSS (Palmetto Automated Child Support System) and FCCMS (Family Court Case Management System) aiming for a high level of first contact resolution. Additionally, the CFS Help Desk is responsible for supporting end user technical issues from the Child Support Portal, a web-based portal accessible to all custodial and non-custodial parents involved in child support cases. Currently there are 60k+ registered users of this system.


The Help Desk Analyst provides support for incident resolution and requests for the CFS Help Desk. Responsibilities include initial assessment, triage, research, and resolution of incidents and requests. The Help Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and engaging with additional support staff. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner with staff from the PACSS and FCCMS project teams.


The Help Desk Analyst also supports the Employment Service Unit (ESU) by analyzing and updating employer data in PACSS. This will require coordinating with the ESU team, project team and employers regarding system functionality and necessary measures for maintaining quality employer data.


DAILY DUTIES / RESPONSIBILITIES:

Primary Responsibilities

  • Reviews employer data reports provided by business analysts, ESU team and updates the data to meet project goals.
  • May need to contact employers to confirm various employer data elements.
  • Monitor employer data regularly and advise project business analysts and ESU team of the updates needed to maintain clean employer database.

Secondary Responsibilities

  • Addresses and resolves incidents and requests; logs and/or updates all incidents and requests; engages other service desk resources, job aids, newsletter articles or appropriate PACSS or FCCMS Project Team resources to resolve incidents that are beyond the scope of their ability or responsibility.
  • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
  • Documents resolutions and updates self-help and staff knowledge bases.
  • Evaluates documented resolutions to create Knowledge Base articles, help sheets, Job-Aids, self ‐service documentation, and frequently asked questions lists for end users.
  • Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protect the agency networks and applications by safeguarding systems, equipment and data.
  • Performs other duties as required.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

  • Excellent problem-solving, communication and interpersonal skills, along with patience, and a customer-friendly attitude.
  • Ability to identify, interpret and translate business process training for appropriate audiences
  • Extensive experience MS Office and SharePoint
  • Strong analytical skills
  • Strong ability to communicate (orally and written) with customers, project staff and stakeholders
  • Experience working in a team-oriented, collaborative environment
  • Must be able to multi-task and meet deadlines in a fast-paced environment

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

  • 3+ years of experience working on child support related system project(s)
  • Attention to detail and strong problem-solving skills
  • Demonstrate strong ability to take initiative and ability to work with minimal to no guidance

REQUIRED EDUCATION: A bachelor's degree or 4 years family court and child support experience may be substituted for the bachelor's degree

Skill Matrix:

  • Problem Solving Skills - 2 - 4 Years
  • Valid Drivers License
  • Verbal Communication Skills - 2 - 4 Years
  • Written Communication Skills - 2 - 4 Years
  • MS Office (Word, Excel, PowerPoint, Visio) - 2 - 4 Years
  • MS OFFICE 365 - 4 - 6 Years



Please apply on our secured job site at or email careers@intellibee.com