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Operations Coordinator

2 months ago

Kent, Washington, United States Pacific Power Group LLC Full time
Job Description

Company Overview: At Pacific Power Group LLC, we are committed to providing innovative solutions in the marine engine and backup power generation sectors. Our dedicated team of professionals is essential in delivering maintenance, repair, and overhaul services that ensure operational reliability across critical industries, including military, defense, and global supply chains.

Job Summary: The Operations Coordinator will be responsible for facilitating customer support and managing job scheduling for generator technicians engaged in on-site services such as installation, maintenance, and repairs. This role involves opening and closing service-related repair orders, invoices, and purchase orders, as well as coordinating technician travel logistics, time entry, and expense management. To excel in this position, strong customer service, administrative, and communication skills are essential, along with the ability to effectively coordinate technician schedules.

Key Responsibilities:

  • Initiate service work orders and maintain effective communication with the service manager and internal stakeholders.
  • Thoroughly assess each request for quotes to ensure accurate and tailored responses to customer needs.
  • Document, monitor, and reconcile time and travel expenses related to service personnel.
  • Process invoices for service work orders, ensuring accuracy in bookings and alignment with customer requirements.
  • Address and resolve any discrepancies associated with service work orders.
  • Assist with accounts receivable inquiries and follow through to resolution.
  • Facilitate the creation of new customer accounts as needed.
  • Maintain optimal communication and relationships with all internal customers, following up on open quotes and orders to identify revenue opportunities.
  • Collaborate with various departments to ensure timely service delivery and order fulfillment.
  • Organize and prioritize daily tasks and ongoing requests from stakeholders to ensure timely completion.
  • Perform additional duties as assigned.

Required Skills and Qualifications:

  • Technical knowledge or experience in the maritime and energy sectors is preferred.
  • Exceptional customer service orientation is essential.
  • Technical sales knowledge is a plus.
  • Ability to read and interpret technical documents and drawings is preferred.
  • Proficiency in multitasking and prioritizing tasks based on business needs.
  • Strong skills in Microsoft Excel, Word, and PowerPoint are required.
  • Experience with ERP systems is advantageous.

Education and Experience:

  • High School Diploma or equivalent.
  • 1 to 3 years of relevant work experience.

Work Environment:

  • This position operates within a professional office setting, utilizing standard office equipment.
  • Regular communication and physical activity, including standing and walking, are required.

All employment offers are contingent upon successful completion of background checks and drug screenings.

Pacific Power Group LLC is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, or national origin.