Director of Sales Enablement

1 week ago

Grand Rapids, United States Sun Title Full time

About Us:

At Sun Title, we are a market leader in the title and closing industry, serving a diverse clientele across West Michigan. Locally owned and committed to innovation, we deliver exceptional experiences through a culture of empowerment, respect, teamwork, and professionalism. Our mission is to empower our team and clients to achieve their best, guided by our Core Values:

  • We are a “Yes” company
  • Communication is our most important product
  • We always do the right thing and assume positive intent
  • We vigorously protect our culture


The Opportunity:

We are seeking a Director of Sales Enablement to serve as a pivotal business partner, charged with refining and leading our sales and customer success strategies. Reporting to the CEO, you will oversee a dynamic team of Account Executives and collaborate across departments to drive customer satisfaction, retention, and growth. The ideal candidate will be a forward-thinking leader with a passion for optimizing processes and maximizing sales performance in a fast-paced environment. Strong leadership skills, a customer-centric mindset, and a strategic approach to sales are essential for success in this role. Your leadership will ensure Sun Title continues its ambitious growth trajectory while delivering value to our clients.


Key Responsibilities:

  • Develop and execute sales and customer success strategies to drive new and recurring revenue
  • Build, mentor, and scale a high-performing sales team, fostering a culture of accountability and excellence
  • Create and implement best practices, playbooks, and scalable processes to support growth
  • Provide accurate sales forecasts and regular reports to senior management to effectively manage growth plans
  • Report on sales effectiveness and adjust strategies to maintain momentum and address challenges
  • Collaborate with marketing to identify new acquisition opportunities and refine the sales funnel
  • Design and oversee our Client Relationship Management (CRM) system (HubSpot) optimizing its use by the team
  • Leverage data and analytics to continuously enhance sales processes and improve performance
  • Establish clear objectives and KPIs for the sales team, ensuring alignment with company goals
  • Ensures business intelligence from across the organization is smoothly integrated across roles and departments
  • Collaborate with cross-functional teams to ensure the alignment of sales efforts with overall business objectives
  • Ensure seamless handoffs between sales and customer success teams to maximize client satisfaction and minimize churn
  • Advocate for customer needs, driving cross-functional alignment and ensuring clients achieve their desired outcomes
  • Manage budgets effectively, prioritizing efficiency and impactful investments


Core Competencies:

  • Culture Champion - Be a living example of Sun Title’s mission, vision, and values
  • YES Advocate – Exhibits the spirit of our YES company culture
  • Leadership - Lead team by example, ensuring access to necessary resources to succeed.
  • Problem-Solving - Ability to assess situations, suggest solutions, and make critical decisions to resolve issues promptly.
  • Adaptability - Constantly evolves to understand and adjust to changing needs and expectations.
  • Empathy - Understand and empathize with customers’ perspectives to create meaningful experiences.
  • Data-Driven Decision-Making - Analyze data to make informed decisions about improving the customer journey.
  • Expert Communicator – Proactively communicates in an articulate and informative fashion
  • Coachable – Humbly asks questions, acknowledge mistakes, and is eager to learn new skills
  • Trusted – Respects the bounds of confidentiality and builds rapport quickly with integrity
  • Level-headed – Maintains professional and composed demeanor in all situations
  • Dependable – Demonstrates reliability and thoughtfulness, placing others first
  • Enthusiastic – Exudes a genuine enjoyment for people, work, and life


Required Skills/Abilities:

  • Demonstrated verbal and written communication skill with ability to communicate in English, required
  • Demonstrated attention to detail, time management and organizational skills and with ability to meet deadlines
  • Demonstrated project management skills, with ability to partner or lead teams through project completion
  • Demonstrated ability to interact and influence C-level executives and team members.


Education and Experience:

  • Minimum of 5 years’ experience in sales management with a proven track record of success.
  • Minimum of 3 years leading a high-performance sales team
  • Bachelor’s degree in marketing, sales, business or equivalent, preferred
  • Michigan residency, required
  • Expert level expertise with Client Relationship Management (CRM) software, required
  • Advanced knowledge of real estate transactions and escrow services, preferred
  • Intermediate level proficiency in software such as Microsoft Office 365 (Word, Excel, Outlook, etc.), required
  • Intermediate level expertise with Project Management software (ex. Microsoft Planner), preferred
  • Valid Title Producer’s License, as required by applicable state law, within 1 month of hire
  • Driver’s license, required


Why Join Us?

Sun Title is more than a company—it’s a community of passionate professionals dedicated to excellence and innovation. If you’re a dynamic leader ready to shape the future of sales and customer success, we’d love to hear from you.

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