Front Desk Representative
4 weeks ago
A client of Insight Global is seeking a friendly and professional Front Desk Agent to join their team in the vibrant Hollywood area. The ideal candidate will have excellent customer service skills, a positive attitude, and proficiency in using Opera Cloud software. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a welcoming and seamless experience from check-in to check-out.
Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor.
- Check guests in and out efficiently using Opera Cloud software.
- Handle guest inquiries and provide information about the hotel, local attractions, and services.
- Manage reservations, cancellations, and modifications.
- Process payments and maintain accurate records of transactions.
- Address and resolve guest complaints and issues promptly and professionally.
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready and any issues are resolved.
- Maintain a clean and organized front desk area.
- Assist with administrative tasks as needed.
Key Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry.
- Proficiency in using Opera Cloud software.
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude and a commitment to providing exceptional guest service.
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