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Service Implementation Manager

2 months ago

Cary, United States Pinnacle Group, Inc. Full time

Managed Services Implementation Manager (telecom)

Cary, NC 27513 (Hybrid - 2 days/ week in the office. However, this might be more at first as they go through training)


Description

The Managed Services Implementation Manager is responsible for executing the domestic and international implementation schedule for Managed Services activations. Duties include processing Managed Service Orders, tracking equipment and site milestones, and coordinating dispatches for CPE installation at the customers’ locations with field operations and third-party vendors. The Implementation Manager is responsible for data integrity and order status updates. Work assignments are made on a customer and project basis allowing the MSIM / MSPM to focus on customer needs while supporting Project Managers and Order Managers.


Responsibilities

  • Develop and maintain project schedules and calendars with the input and assistance of transition leads
  • Facilitate team meetings, providing meeting minutes and action items where needed
  • Build strong communication channels with internal stakeholders in various departments: Sales, Professional Services, IT Operations, Development teams, Release Management, Networking
  • Track tasks assigned to the project team and prepare regular status reports
  • Responsible for tracking project changes and producing updated schedules
  • Gather and report performance measurement of on-going progress.
  • Ensure smooth communication within the project team and other cross-functional teams
  • Interface with internal/external stakeholders on a regular basis
  • Must be organized, proactive, self-sufficient, have good verbal and written skills, and must be able to work well with others in a fast-paced environment.


Must Have Skills - Track, monitor and help drive Customer deliverables related to a managed order. Schedule implementations with the Customer and necessary internal resources Monitor sites for management acceptance and facilitate issue resolution


Desired Skills - A general knowledge of Telecom is preferred.


Pay Rate $24 - $28 W2 only / Not open to C2C.


If you're interested, kindly send an email to yashita.venseyani@pinnacle1.com