Technical Account Manager

3 weeks ago

Cary, United States SAS Full time
:

Nice to meet you


We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.


About the job

A great opportunity to work with one of SAS’s largest and most strategic customers You will lead teams and partner with the Sales Manager and Account Executives in all customer related activities involving SAS and ensure the highest customer satisfaction. Your creativity and software knowledge will ensure that the customer maximizes the value of their SAS purchase and ensures adoption ultimately resulting in the preservation of our renewal revenue.
You will establish and build broad relationships with the customer, identify strategic opportunities, and bring the necessary domain and SAS expertise to assist with the development of new sales initiatives as well as existing SAS implementations. Finally, you will communicate and present current and future SAS technologies and solutions to the customer while partnering closely with SAS R&D, Consulting, Customer Advisory, and Customer Success teams.
Although knowledge of the financial services industry would be helpful it is not required.

As a Technical Account Manager, Financial Services, you will:

  • Engage client at executive and other levels to nurture and enhance relationship.
  • Deliver up-to-date information on our capabilities including roadmap and strategic direction.
  • Establish and maintain a strategic partnership with the client.
  • Serves as the primary technical contact between the Account Executive, Systems Engineers, and other services available on all pre-sales activity.
  • Works with SAS Professional Services to coordinate pre-sales efforts with paid consulting opportunity.
  • Acts as the strategic advisor to SAS users and customer IT management.
  • Serves as a resource to Sales Managers.
  • Collaborates with Account Executive in order to pursue relationships and opportunities in parallel to widen the bandwidth of sales activity, build trust with all customer contacts, and to promote and maintain the integrity of the SAS/client relationship.
  • Assists the Account Executive in developing and moving sales leads and opportunities forward.
  • Works with Account Executive to learn about customer business, identify latent pain, and set priorities on specific action items.
  • Partners with sales team to develop and manage overall Account Engagement Plan (AEP) that documents all SSOs, Action Plans, the support resources (SE, consulting, etc.) required for each step, and the timeframes for all elements.
  • Documents how SAS is being used throughout the account. May periodically recommend changes or enhancements.
  • Promotes use of other SAS technology, solutions and resources (consulting, technical support, training, conferences) available to ensure optimal use and customer satisfaction.
  • Helps coordinate resources for the sales and implementation of complex customer applications.
  • Maintains up-to-date knowledge of competitive marketplace as well as key competitors at client.

Required qualifications

  • Bachelors degree in Business, Computer Science, or related field.
  • 5+ years experience in technical sales, systems engineering, project management, applications development and/or customer support.
  • Strong knowledge of SAS 9 and SAS Viya architecture.
  • Hands on experience with SAS software (Enterprise Guide, SAS Studio, Visual Analytics, etc)
  • Excellent presentation skills.
  • Travel as business requirements dictate (primary destinations include Dallas TX, New York City NY, and Jacksonville FL).
  • An equivalent combination of related education, training and experience may be considered in place of the above qualifications.
  • You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Preferred qualifications

  • Knowledge of Kubernetes, containers, cloud computing and storage concepts
  • Experience within the Financial Services industry

World-Class Benefits

Highlights include...

  • Comprehensive medical, prescription, dental and vision plans.
  • Medical plan options include...
    • PPO with low annual deductible and copays.
    • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
  • Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too Not local to HQ? The pharmacy will ship prescriptions for no additional charge
  • An industry-leading 401k plan.
  • Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
  • Volunteer Time Off, parental leave and unlimited paid sick days.
  • Generous childcare benefits for all full-time employees.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are.


To put it plainly: you are welcome here.


Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.


Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.


SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

#SA

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