Implementation Engineer

2 months ago

Cary, North Carolina, United States Q2 Full time

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking an Implementation Engineer r esponsible for implementing Q2's Risk & Fraud Management Software S olutions that meet the business requirements of our customers. You will be exposed to a highly c onfigurable p roduct on multiple platforms , engineered uniquely for each customer. Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting. This role may interface directly with clients to manage questions and issues during a project.
A Typical Day:

  • Partner s with clients and internal teams to understand business requirements and direct the configuration duties
  • Carries out configurations and tasks required for client implementations
  • Develop s and perform s quality assurance check points within your team to ensure quality and timely delivery
  • Problem-solve s routine - to - complex issues
  • Establish es strong working and strategic relationships to socialize initiatives and get buy-in across functions
  • Provide s Level 2 and 3 support to other team members
  • Create s and implement s tools that increase quality, security and productivity
  • Track s status and provide s updates in relation to overall implementation process
  • Work s closely with Development and other teams to ensure client satisfaction and on-time delivery
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

Bring Your Passion, Do What You Love. Here's What We're Looking For:

  • Typically requires a Bachelor's degree in Computer Science, MIS, Business and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
  • Requires some MS SQL skills: an u nderstanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
  • Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
  • Configuration and deployment experience with Web Services
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
  • A relentlessly positive disposition
  • Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
  • The ability to remain calm, diplomatic, and cooperative under stressful conditions
  • Strong written and oral communication skills including communication of technical concepts to non-technical individuals

Preferred:

  • Some knowledge of HTML helpful
  • Some knowledge of Linux environments preferred
  • Data migration experience a plus
  • VMware , BitBucket and Hashicorp experience valuable
  • Financial Services experience is beneficial but not a requirement

This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness

  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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