Current jobs related to Head/VP of Professional Services - Cary - KERRIDGE COMMERCIAL SYSTEMS CORP

  • Delivery Head

    4 weeks ago

    Cary, North Carolina, United States HCLTech Full time

    Job Title: Delivery HeadHCLTech is a leading global technology company with a strong presence in the fields of technology and healthcare. As a Delivery Head, you will play a pivotal role in overseeing the end-to-end delivery of IT services, including applications and infrastructure, to our clients.Key Responsibilities:Develop and implement strategies to...

  • **Delivery Head**

    2 months ago

    Cary, North Carolina, United States HCLTech Full time

    Job Title: **Delivery Head**Job Summary: HCLTech is seeking an experienced Delivery Head to oversee the end-to-end delivery of IT services, including applications and infrastructure, to a single client. The ideal candidate will possess a robust background in business support and demonstrate a commitment to excellence in service delivery.Key...

  • Delivery Head

    2 weeks ago

    Cary, United States HCLTech Full time

    We are HCL Tech, one of the fastest-growing large tech companies in the world and home to 219,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. ( )The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...

  • Delivery Head

    3 weeks ago

    Cary, United States HCLTech Full time

    We are HCL Tech, one of the fastest-growing large tech companies in the world and home to 219,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com )The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for...

  • Delivery Head

    2 months ago

    Cary, United States HCLTech Full time

    HCL Tech is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL Tech Enterprise generates annual revenues of US $11.42 billion and has 176,000 employees operating out of 50 countries.As a leading global technology company, HCL Tech takes pride in its diversity,...

  • Delivery Head

    1 month ago

    Cary, United States HCLTech Full time

    HCL Tech is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL Tech Enterprise generates annual revenues of US $11.42 billion and has 176,000 employees operating out of 50 countries.As a leading global technology company, HCL Tech takes pride in its diversity,...

  • Head Coach

    3 days ago

    Cary, North Carolina, United States KidStrong Raleigh Full time

    Job SummaryWe are seeking a highly motivated and experienced Head Coach to join our team at KidStrong Raleigh. As a key member of our leadership team, you will be responsible for fostering a culture of learning and development for our coaches and families, while delivering key business results such as sales performance and member retention.Key...

  • VP, Service Business Development Lead

    1 week ago

    Cary, North Carolina, United States SIEMENS AG Full time

    Service Sales and Business Development LeadershipAs a key member of our team, you will be responsible for leading a team of professionals in developing and executing service sales strategies that drive business growth and revenue. Your primary focus will be on managing the service sales process, developing and implementing sales channel strategies, and...

  • Food Service Professional

    4 weeks ago

    Cary, North Carolina, United States Pro's Epicurean Market & Café Full time

    Job Title: Food ServerPro's Epicurean Market & Cafe is seeking a skilled Food Server to join our team in Downtown Cary. As a Food Server, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests.Key Responsibilities:Engage with guests and offer personalized service to create a welcoming...

  • Financial Services Professional

    1 month ago

    Cary, North Carolina, United States Bankers Life Full time

    Unlock Your Potential as a Financial AdvisorAt Bankers Life, we're committed to helping our clients achieve financial freedom and security. As a Financial Advisor, you'll play a vital role in delivering personalized financial planning solutions that meet the unique needs of our clients.Your Key Responsibilities:Build and maintain a loyal client base by...

  • Financial Services Professional

    7 days ago

    Cary, North Carolina, United States Western & Southern Life Full time

    At Western & Southern Life, we're seeking a highly skilled Financial Services Professional to join our team. As a Financial Representative, you will play a critical role in meeting the financial needs of our middle-income clients by providing risk protection, financial security, and wealth creation solutions.Responsibilities:Develop and implement effective...

  • Operations Support Specialist

    2 months ago

    Cary, United States School of Government Services, Inc Full time

    Position Summary SOG Services is an official associated entity of UNC School of Government. As the largest university-based local government training, advisory, and research organization in the United States, the School of Government offers continuing professional education for more than 14,000 public officials each year. The activities of SOGS may include,...

  • Marketing Vice President

    2 weeks ago

    Cary, North Carolina, United States Viably Full time

    Job Title: VP, MarketingWe are seeking a seasoned marketing leader to join our team at Viably. As VP, Marketing, you will be responsible for developing and executing our marketing strategy to drive growth and revenue.Key Responsibilities:Develop and execute a comprehensive marketing strategy to drive customer acquisition and revenue growthLead a team of...

  • Customer Service Engineer III

    1 month ago

    Cary, North Carolina, United States Siemens Medical Solutions USA, Inc. Full time

    Job Title: Customer Service Engineer IIIWe are seeking a highly skilled and experienced Customer Service Engineer III to join our team at Siemens Medical Solutions USA, Inc. in the Metropolitan Detroit, MI area.Job Summary:The Customer Service Engineer III will be responsible for servicing MR Imaging Equipment, installing, troubleshooting, repairing, and...

  • Insurance and Financial Services Professional

    2 days ago

    Cary, North Carolina, United States Morgan Hedderich - State Farm Agent Full time

    Position OverviewAre you a motivated and customer-focused individual looking for a challenging career opportunity? Do you enjoy working with the public and providing exceptional service? If so, consider joining our team as a State Farm Insurance Agent Team Member.As a Team Member, you will be responsible for establishing customer relationships, following up...

  • Insurance and Financial Services Professional

    4 weeks ago

    Cary, North Carolina, United States Chris Mervin State Farm Insurance Agency Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.ResponsibilitiesProvide prompt and accurate customer service, responding to inquiries regarding...

  • Insurance and Financial Services Professional

    4 days ago

    Cary, North Carolina, United States Morgan Hedderich - State Farm Agent Full time

    Position OverviewAre you a motivated and customer-focused individual looking for a challenging career opportunity? If so, consider joining our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in helping customers manage the risks of everyday life, recover from the unexpected, and realize their...

  • Comprehensive Otolaryngology Specialist

    1 month ago

    Cary, North Carolina, United States Duke Health Full time

    Opportunity OverviewDuke Health is seeking a board-certified/board-eligible Comprehensive Otolaryngologist to join our team at Duke Health Cary. This position offers a unique blend of community practice and academic environment, with access to multidisciplinary programs, including Voice Center, Head and Neck Oncology, Vestibular Disorders, and Skull Base...

  • Part Time Retail Supervisor

    4 days ago

    Cary, North Carolina, United States Lowe's Full time

    Key Responsibilities:As a Head Cashier at Lowe's, you will provide supervision, coaching, and support to the Customer Service Associate team. This includes helping to open or close the front end of the store and delivering a quick, professional, and friendly checkout experience. Additionally, you will ensure that merchandise is accurately scanned and meets...

  • Field Service Representative III

    1 week ago

    Cary, North Carolina, United States Canon Business Process Services Full time

    Job SummaryAs a Field Service Representative III at Canon Business Process Services, you will play a critical role in ensuring the smooth operation of our office services functions. This includes mail processing and distribution, copying, scanning, and faxing, as well as providing hospitality and reception services to our clients.Key Responsibilities...

Head/VP of Professional Services

2 months ago

Cary, United States KERRIDGE COMMERCIAL SYSTEMS CORP Full time
Job DescriptionJob Description

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Automotive, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse

As a key member of the group leadership team this role is a figurehead for all global Professional Services employees globally. This role principally sets the expectations, standards and best practices, together with associated group wide targets and builds, mentors a team that executes against them.

Essential in this role is driving global process, policy and procedures to deliver customer success, building and strengthening the global team in order to develop better customer relationships, and acting as an ambassador and role model for the Professional Services team. This role has a direct link to group revenue growth through the regional PSG leaders that report in to this role and will deliver, strong utilisation, project success and maximise efficiency through global load balancing, smart shoring and other initiatives. This role will build and maintain strong relationships with the Regional General Managers, R&D, Support, Cloud and other KCS group activities.

A definition of success for the PSG global team is projects executed on time, to budget with high quality using a standard global methodology. Additionally, this role will launch and develop desk-based consulting from a central low cost near shore facility and also roll out corporate project methodology and standards.

Key Responsibilities:

  • Provide a global vision and subsequent strategic and tactical business plan to take the current implementation capability to the level of a highly effective professional services organisation driving consistent levels of customer satisfaction
  • Take a lead role in defining, creating and modifying service standards, methodologies and practices of the business to ensure adoption globally of best practices.
  • Have full responsibility for the delivery of the end-to-end service and solutions to our global customers
  • Be responsible for throughput flow and operational tasks of the Professional Service team members; supervise and mentor them to ensure personal development and consistent performance. Determine group wide training objectives.
  • Provide insights to the Sales/Account Management teams regarding pricing assessment for professional services requirements
  • Ensure consistent quality and work standards by designing and implementing audit processes for flawless service delivery managed through a KPI dashboard
  • Proactively identify and implement process improvements that ensure operational efficiency
  • Be directly responsible for driving performance goals, operational objectives, resource forecasting and availability, utilisation targets, and all aspects associated with the management of the global PSG resources

Skills, Knowledge and Experience:

Essential:

  • Substantial experience in successfully building and leading a services team in a fast-paced growing environment
  • Strong experience managing solutions around project implementations
  • Ability to handle high-pressure situations and demanding situations, strong interpersonal skills and advanced effective communication expertise.
  • Direct line manager experience of a geographically dispersed team of skilled employees
  • Setting, promoting and delivering cost efficiency, revenue, margins and productivity targets, thus supporting Regional General Managers to help them achieve their P&L goals.
  • Experience leading the scoping activities on large scale, complex technology infrastructure projects and working collaboratively with Sales Teams through the sales process
  • Able and willing to travel internationally to KCS group and customer locations and hold a full driving licence

Desirable:

  • Experience of ERP systems
  • Experience of working in software industry


Company Info

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

If this role is of interest to you please apply online.

Health and Safety

The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.

Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid