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IT Desktop Specialist

2 months ago

Orlando, United States Everise Full time

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.


Purpose of Position:

As an IT Desktop Specialist in the Business Process Outsourcing (BPO) industry, you will play a crucial role in ensuring the smooth operation of desktop systems and providing technical support to end-users within the organization. This position requires a strong understanding of IT infrastructure, excellent problem-solving skills, and effective communication with users at various levels.


Job Requirements:

• Address user tickets regarding hardware, software, and

networking

• Ask targeted questions to diagnose problems.

• Guide users with simple, step-by-step instructions

• Conduct remote troubleshooting.

• Test alternative pathways until you resolve an issue.

• Record technical issues and solutions in logs.

• Direct unresolved issues to the next level of support

personnel

• Follow up to ensure systems are

functional.

• Report feedback and potential product requests

• Help create technical documentation and manuals.


Qualifications:

Proven work experience as a Desktop Support Technician/Engineer, Technical Support Engineer, or similar role

• Hands-on experience with Windows OS environments

• Working knowledge of office automation products and computer peripherals, like printers and scanners

• Knowledge of network security practices and anti-virus programs

• Ability to perform remote troubleshooting and provide clear instructions.

• Excellent problem-solving and multitasking skills

• Customer-oriented attitude


Compensation & Benefits:

The anticipated hourly rate for this position is between $23.00 to $26.00. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include commission earnings and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.


If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.