Director of Sales

2 weeks ago

Kansas City, United States FairWave Specialty Coffee Collective Full time

FairWave Specialty Coffee Collective champions local coffee brands to create authentic experiences that awaken and empower us to shape a better world. The brands under FairWave are grounded in the guiding principles of transparent sourcing, highest quality products, local impact, curated café experiences, and innovative practices. Together, we bring best-in-class coffee, bakery, and culinary experiences to our customer

 

Position Overview

The Director of Sales is responsible for the growth and management of the wholesale business in the Kansas City Market. Oversight of the department includes leading the sales team, equipment technicians, and customer service. Collaborative oversight includes logistics/fulfillment support, training and events. This job is ideal for someone who thrives on building relationships, strategic planning, working in a fast-paced and creative atmosphere, and is growth-minded.


Responsibilities

  • Create a plan to develop new leads for new business dedicated to these channels of business:

1) Cafes & Restaurants

2) Grocery, Distribution, and Warehouse

3) Hotel Hospitality

4) Education and Healthcare

5) Large Office/Workplace

  • Develop and execute strategic plans to achieve sales targets and growth objectives.
  • Create and communicate team and individual sales goals and provide quarterly progress towards goals.
  • Develop a weekly/monthly scorecard that lays the foundation to build a robust customer pipeline for business.
  • Effectively communicate financial outlooks and future planning through presentations and in team meetings.
  • Hold weekly meetings with direct reports to build culture, education, and accountability.
  • Nurture, support and develop each direct report with individual development and growth plans.
  • Build collaborative relationships with marketing teams to provide support for initiatives and bringing product to life in market. This includes materials and assets that help promote partnership or products.
  • Work with the production and customer service teams to support current systems and procedures (ordering, fulfillment, account management and communication).
  • Manage and facilitate response in a timely manner (within 24 hours) to all incoming sales inquiries. This can be new sales or current account management. 
  • Manage pipeline of all sales leads and update in real time (NetSuite CRM platform).
  • Develop a network of professionals that recommend our products and services to their networks. Create collaborative sales opportunities and solutions to drive sales through FairWave. 
  • Communicate well with all members of FairWave support team: accounting, equipment maintenance, coffee sourcing, coffee roasting, production and fulfillment, events, marketing, CSR, and leadership.
  • Establish a strong working relationship with the production manager, operations lead, and delivery team to execute communication of wholesale account needs, expectations, order inquiries, etc.
  • Work with wholesale trainers and equipment technicians to make sure all partners get high-levels of customer service and communication during onboarding, training, and setup.
  • Maintain a service team check list to ensure equipment technicians are responding to all requests, invoicing accordingly and scheduling preventative maintenance checks as necessary for both internal cafes and wholesale customers.



Qualifications

  • Passion for hospitality and the customers we serve.
  • Minimum of 5 years of sales management experience with progressive accomplishments.
  • Experience managing and leading teams
  • Track record of successful sales results and able to verify historical performance.
  • High-level experience in tracking work through CRM or other pipeline tools.
  • Experience using Microsoft Office specifically Excel & PowerPoint
  • Analytical skills evaluate and manage sales and product data
  • Quick adoption of other technologies that reinforce efficient time allocation, reporting, presentations, communication, and project management.
  • Effective time management skills including managerial courage to lead professionally and enspire through growth and change. 


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