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Senior Service Desk Support Specialist

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Houston, United States Prudent Technologies and Consulting, Inc. Full time

An excellent Contract to Hire or full time role for a Sr. Service Desk Support Specialist (100% Onsite) with our direct client in Houston, TX

Sorry Client cannot sponsor or transfer Visas at this time - Those authorized to work in the United States without sponsorship are encouraged to apply

Job Title: Sr. Service Desk Support Specialist (100% Onsite)

Looking to Covert at $80k Per Annum to $85K PA full time salary. MUST BE CLIENT FACING, GOOD COMM. SKILLS

NEED strong compute/cloud, storage and network expertise. Will be driving around Houston to client sites. All expenses/gas will be expensed. Must have a valid driver's license.

We are seeking a highly motivated L2 MSP Support Engineer – Houston Area to join our dynamic team. In this role, you will be responsible for providing onsite and remote advanced technical support to our clients, troubleshooting complex IT issues, and ensuring the smooth operation of their IT infrastructure. You will leverage your expertise in Microsoft and Fortinet technologies to diagnose, resolve, and escalate IT problems, working collaboratively with our internal teams and client contacts.

Qualifications

  • 5-7 years of experience in an IT support engineer role, preferably within an MSP environment.
  • Strong understanding of Microsoft Windows operating systems (Windows 10, 11, Server 2019, 2022).
  • Working knowledge of Active Directory administration.
  • Understanding of Microsoft Azure licensing, configuration and support.
  • Experience configuring and managing Fortinet firewalls and security solutions.
  • Knowledge of hypervisors and virtual desktop solutions, such as Hyper-V, VMware, Citrix; Understanding of Scale Compute a plus.
  • Proven track record of learning new technologies in quick order.
  • Excellent troubleshooting and problem-solving skills.
  • Strong analytical and critical thinking skills.
  • Effective communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent time management and organizational skills.
  • A willingness to learn and adapt to new technologies.
  • Ability to travel to customers in Houston area (mileage & expenses reimbursed) and occasional out-of-town travel for company events.
  • Understanding of ITIL framework a plus.
  • Microsoft Windows, Microsoft Modern Workspace, Fortinet, Aruba Scale and other certifications a plus.


Interested candidates pls send your resume to jayashree@prudentconsulting.com