Help Desk Support I
2 months ago
Company Overview
Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.
JOB SUMMARY
The Help Desk Support I position is responsible for supporting and resolving routine troubleshooting inquiries and service needs. This position is responsible for handling level 1 ticketing issues and escalating issues to senior team members as necessary.
DUTIES AND RESPONSIBILITIES
- Serves as the primary point of contact for client assistance, resolves basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulations.
- Performs help desk duties in a call center environment with a strong end-user focus.
- Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods.
- Maintains composure and a professional manner at all times, including in stressful situations with clients; understands when to escalate customer concerns to the next level.
- Works directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problem.
- On call rotation, able to work a rotating weekend shift. Night shift maybe required in accordance with staffing needs.
- Performs additional duties as required.
MINIMUM QUALIFICATIONS / SKILLS
- Typical candidates will possess 2+ years of relevant experience in a technical customer service role.
- Possesses working knowledge of standard end user hardware and software and is able to address most issues by following established procedures.
- Proven ability to work within a team environment as well as independently, multi-task and adapt to frequent change.
- Proven customer service skills.
- Strong oral and written communication skills.
- Associate degree or two years of hands-on technical experience in a technology help desk role.
- A+ Certification.
- Microsoft Technology Associate.
- Knowledge of satellite technology (broadband communication) comprised of satellites, hubs and remote site equipment
- Accountability - Level One
- Excellence - Level One
- Innovation - Level One
- Safety - Level One
- Teamwork & Collaboration - Level One
- Communication - Level One
- Process & Analytic Ability - Level One
- Learning Agility - Level One
- Help Desk - Level One
- Technical Trouble Shooting - Level One
- Network Operations - Level One
- Hardware Installation and Support - Level One
- Software Installation and Support - Level One
- Office environment
- While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and distance vision.
Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.
-
IT Support Desk Lead I
3 months ago
Houston, United States Michael Baker International Full timeSupervises Support Specialist I staff members. Assists with the development and oversight of all defined SOP’s. Responsible for providing incident management and project performance reports. Analyzes incident management trends and behaviors. Responsible for authoring and auditing KB articles. Escalation resource for Tier I incident and problem management...
-
IT Help Desk Tech Tier I
4 weeks ago
Houston, United States Cornerstone Capital Bank Full timeDescription Who we are: Cornerstone Capital Bank is a fantastic company, made up of fantastic team members. We are reimaging ourselves as a technology company that will provide the best home lending experience through engaging lending teams and innovative solutions, designed to ensure repeat customers, and maximize referrals. We honor God by using our...
-
IT Help Desk
1 month ago
Houston, United States Schouest, Bamdas, Soshea, BenMaier and Eastham, PLLC Full timeJob DescriptionJob DescriptionSchouest, Bamdas, Soshea, BenMaier and Eastham is a rapidly growing law firm nationwide. Our firm has a need for a Help Desk Technician. This position is located in our Houston office and is fully onsite. This position reports directly to the IT Director.Essential Functions:Provides excellent customer serviceProvides phone...
-
Help Desk Technician
3 weeks ago
Houston, United States BCforward Full timeHelp Desk Technician BCforward is currently seeking a highly motivated Help Desk Technician for a Remote opportunity!Position Title: Help Desk Technician Location: Remote Shift Timings: Able to work any shift (Day/ Swing/ Night/ Weekend) Anticipated Start Date: 09-23-2024 Please note this is the target date and is subject to change. BCforward will send...
-
Help Desk Technician
1 month ago
Houston, United States Insight Global Full timeJOB DESCRIPTIONInsight Global is looking for a Help Desk Technician. On a daily basis this person will taking in request through both calls and their ServiceNow ticketing system troubleshooting things such as password resets, adding and removing users on Active Directory, and escalating to appropriate Tier 2 teams as needed for servers, network, application...
-
Help Desk Technician
1 month ago
Houston, United States Insight Global Full timeJOB DESCRIPTIONInsight Global is looking for a Help Desk Technician. On a daily basis this person will taking in request through both calls and their ServiceNow ticketing system troubleshooting things such as password resets, adding and removing users on Active Directory, and escalating to appropriate Tier 2 teams as needed for servers, network, application...
-
Help Desk Team Manager
1 month ago
Houston, United States Stellantis Financial Services US Full timeStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to...
-
Help Desk Team Manager
1 month ago
Houston, United States Stellantis Financial Services US Full timeJob DescriptionJob DescriptionStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.Our exciting...
-
Help Desk Analyst
3 months ago
Houston, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff...
-
IT Help Desk Support Technician
3 weeks ago
Houston, United States METECS Part timeJob DescriptionJob DescriptionMETECS is an engineering company, headquartered in Houston, TX, just outside the gates of NASA’s Johnson Space Center. We are seeking a motivated and skilled part-time IT Help Desk Technician to join our team. Responsibilities:Deploy, maintain, and improve internal documentation, integration pipelines, and company IT...
-
IT Help Desk Support Technician
3 days ago
Houston, United States METECS Part timeJob DescriptionJob DescriptionMETECS is an engineering company, headquartered in Houston, TX, just outside the gates of NASA’s Johnson Space Center. We are seeking a motivated and skilled part-time IT Help Desk Technician to join our team. Responsibilities:Deploy, maintain, and improve internal documentation, integration pipelines, and company IT...
-
Help Desk Technician
3 months ago
Houston, United States McLane Intelligent Solutions Full timeThe McLane Intel help desk team creates ongoing value for our clients by providing quick, effective, and intelligent solutions for their technical issues. By ensuring the stability of our client's systems and assisting clients in time of need, the Help Desk Technician provides support and engages closely with our project and escalation teams to provide long...
-
IT Support Desk Manager
4 days ago
Houston, Texas, United States Michael Baker International Full timeJob SummaryThe IT Support Desk Manager will oversee the daily operations of the IT Support Desk, ensuring that all technical issues are resolved in a timely and efficient manner. This role will be responsible for supervising a team of Support Specialists, developing and implementing SOPs, and providing incident management and project performance reports.Key...
-
Help Desk Field Technician
4 weeks ago
Houston, United States Raul Yzaguirre School for Success Charter Full timePosition Type: Administration Date Posted: 8/12/2024 Location: District Office Date Available: Until Filled Closing Date: Until Filled Tejano Center for Community Concerns Raul Yzaguirre School for Success Help Desk Field Tecnician Job Description Job Title: Help Desk Field Technician Wage/Hour Status: Non-exempt Reports To: IT Supervisor Division/Campus:...
-
IT Help Desk Specialist
5 days ago
Houston, United States OptiSigns Inc. Full timeJob DescriptionJob DescriptionAre you passionate about technology and have experience with electronics hardware and software projects? Are you excited about the potential of smart devices, including software, hardware, and operating systems?If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology...
-
IT Help Desk Specialist
6 days ago
Houston, United States OptiSigns Inc. Full timeAre you passionate about technology and have experience with electronics hardware and software projects? Are you excited about the potential of smart devices, including software, hardware, and operating systems?If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their...
-
Service Desk Technician I
2 months ago
Houston, United States MRE Consulting Full timeSeeking a Service Desk Technician I. In this role, you will play a crucial role in ensuring the smooth operation of IT services for clients and the MRE organization. Your primary responsibilities will involve providing timely and effective technical support to clients and end-users, performing system maintenance, and ensuring the security and performance of...
-
Service Desk Technician I
2 months ago
Houston, United States MRE Consulting Full timeSeeking a Service Desk Technician I. In this role, you will play a crucial role in ensuring the smooth operation of IT services for clients and the MRE organization. Your primary responsibilities will involve providing timely and effective technical support to clients and end-users, performing system maintenance, and ensuring the security and performance of...
-
Service Desk Support Specialist
1 day ago
Houston, Texas, United States MRE Consulting Full timeAbout the RoleMRE Consulting is seeking a highly skilled Service Desk Technician I to join our team. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our IT services.Key ResponsibilitiesProvide Exceptional Support: Offer timely and effective technical support to our clients and internal teams, resolving...
-
IT Support Specialist I
2 weeks ago
Houston, United States Perry Homes Full time** IT Support Specialist I** **Job Category****:** Information Technology **Requisition Number****:** ITSUP002171 Showing 1 location **Job Details** **Description** * Provide corporate, sales and construction users with technical support on-site, at both General Office and remote locations over the phone, via email, or by utilization of remote assistance...