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Client Support Specialist
2 months ago
Based in Texas, our company has earned accolades as one of the fastest-growing healthcare service providers, recognized on the INC 5000 list. Our parent organization has expanded both organically and through strategic acquisitions, establishing itself as a leader in the regional healthcare sector.
Our pride lies in two key areas: our esteemed reputation within the communities we serve and our commitment to nurturing and advancing future leaders from within our organization.
POSITION OVERVIEW
The Client Support Specialist is responsible for managing the front desk operations, warmly welcoming visitors, and assisting callers with inquiries and concerns regarding our services, policies, and procedures.
KEY RESPONSIBILITIES
- Respond promptly to calls from clients, families, caregivers, and others.
- Accurately document all calls in accordance with established protocols.
- Effectively address and resolve common call issues (e.g., clock in/out queries, absences, and shift delays) without needing to transfer the call or escalate the matter to another individual or team.
- Aim to resolve issues during the initial conversation with the caller (whether a caregiver or client).
- Represent the company positively through courteous, polite, and empathetic communication.
- Demonstrate skill in triaging calls and directing them to the appropriate person or team, while setting realistic expectations for issue resolution timelines.
- High school diploma or equivalent is required.
- Strong written and verbal communication abilities.
- Professional phone etiquette.
- Proficiency in computer usage and excellent typing skills.
- Exceptional customer service orientation.
- Ability to multitask and prioritize effectively.
- Dependability and reliability.
- Capability to perform under pressure.
- Attention to detail.
- Extended periods of sitting at a desk and working on a computer.
- Ability to lift up to 15 pounds occasionally.
$16 - $18 per hour
