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Service Desk Analyst
4 weeks ago
As an IT Service Desk Specialist II, you will support activities within service desk, supporting customer needs, documentation creation, configuring user accounts, configuring laptops, desktop support (troubleshooting), conference room equipment and inventory management. 1st level support for networking, cloud, applications and troubleshooting other IT services, as necessary.
JOB RESPONSIBILITIES:
- Great verbal communication skills with the ability to communicate effectively with technical and non-technical team members at all levels in the organization;
- Accurately record, update and document requests utilizing the service desk software;
- Utilize a collaborative, solutions-oriented approach, with effective communication skills and demonstrated ability to foster teamwork;
- Identifying and interfacing with all key stakeholders in a professional manner;
- Assists with the software and hardware asset lifecycle from acquisition to disposal;
- Install and configure new or reimaged IT equipment and update/order inventory accordingly;
- Assist and orient new hires with initial usage of IT systems as well as training team members on IT processes and/or end-user software;
- Troubleshoot and administers laptops, desktops, applications, printers, copiers, fax machines, telephones, monitors, and other IT equipment as required;
MINIMUM QUALIFICATIONS & SKILLS
Education Requirement: Associates degree (AS) from two-year college or university; in a field related to technology, such as Computer Science, Management of Information Systems, Software Engineering or Cyber Security.
Experience: At least four (4) years of relevant experience, or equivalent combination of education/experience.
Any special skills/training/certifications:
Novice knowledge of Office 365 (Word, Excel, PowerPoint, SharePoint, Visio, and Project) is required.
Novice knowledge of infrastructure, networking and cloud (Azure) environments, is preferred.
Novice knowledge of Tanium, Endpoint Manager, SAP, CRM (Dynamics), Windchill, SharePoint SPO, MS Project or experience with other Project Management software, is preferred.
Thank You
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