Desktop Support Technician
3 weeks ago
Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please email an updated resume to Jordan at jdobrinsky@apexsystems.com if interested and qualified.
*Please note that only qualified candidates will be contacted. *
Position: Desktop Support Technician II
Location: Akron, OH
Estimated Duration: The client approximates that this project may last up to 3+ month contract to hire. However, there is no guarantee of employment for any length of time.
Pay Rate Range: $20-$21/hr. (paid weekly)
Project Description: You will play a crucial role in supporting our customers and proactively identifying their needs. You will work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue You'll be the face of our operation and the go-to for what makes our company run. You will solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
Day to Day Responsibilities/typical day looks like:
- Unbox the device (laptop), Power up, install Windows updates and drivers, install any required applications
- Install, move, add and change (“IMAC”) the device in ServiceNow.
- Re-box the devices
- Create shipping labels and fix to box
- Ship the devices to end-user
- Monitor calls, incidents and requests using client provided ServiceNow tool
- Be helpful, relatable, and pleasant while diagnosing and fixing customer problems.
Required Qualifications:
- 1+ of experience in Desktop Support and Customer Service (Wind10 and Office365)
- Must be self-motivated. Works well independently as well as within a team.
- Be comfortable working on-site M-F from 7:30am-4:30pm
Preferred Qualifications:
- A+ certification is a plus.
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*
- Health
- Dental
- Vision
- Life Insurance; Short Term Disability
- Hospitalization Coverage
- Direct Deposit
- Weekly Pay Periods
- Training and Development Programs
- 401k
- Referral Program
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