Desktop Support Technician
3 weeks ago
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience Related desktop and/or deskside support experience (Win10 and Office 365) Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience Excellent customer service skills A+ Certification is a plus What You Will Be Doing Unbox the device (laptop) Power up, install Windows updates and drivers, install any required applications Install, move, add and change (“IMAC”) the device in ServiceNow. Re-box the devices Create shipping labels and fix to box Ship the devices to end-user Monitor calls, incidents and requests using client provided ServiceNow tool Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.
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