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Desktop Support Technician II

2 months ago

Akron, United States ApTask Full time
About Client:
The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch.
It delivers experience-enhancing solutions that power today's digital workplace, Connect people, technology, and the edge with a seamless experience and Delivering everything you need for real-time collaboration, connection, and support.

Rate Range: $22-$24/Hr

Job Description:
  • You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • you make it happen.? Be helpful and understanding - provide the support you would want? Customize the customer experience for every individual
  • All communication, instructions, and product knowledge to the level of the individual.? Determine the most cost effective repair to minimize customer downtime.? Be proactive Prepare reports for analysis of product failure trends and service issues.In short, you service our customers with whatever technical issues they may have in the most pleasant way possible
  • Provide technical leadership and support for PC Refresh technicians, including scheduling and monitoring PC Refreshes tickets.
  • Follow PC Refresh/IMAC Best Practice to optimize efficiency and effectiveness of the PC Refresh deployment process.
  • Assist with onboarding and training of new PC Refresh technicians.
  • Monitor calls, incidents and requests using client provided ServiceNow tool.
  • Present Refresh status/performance to management on a weekly basis


About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .