Operations Manager

4 weeks ago

Rosemont, United States Global Elite Group Full time

Security Operation Manager – Aviation Security Company

Chicago O’Hare International Airport- Chicago, IL


Global Elite Group is a highly specialized aviation security company comprising a diverse and collaborative team of committed professionals, industry leaders, and subject matter experts who rely on optimized processes and tools to deliver quality services. Our security team is at the forefront of homeland security, safeguarding infrastructure and ensuring seamless and secure operations in many of the largest and busiest airports in the country.



Essential Functions (include but not limited to): Under the direction and leadership of the General Manager, the Operations Managers (OM) have the overall responsibility to ensure that all station operations are performed in a consistent manner with the agreed procedures and protocol in accordance with company, TSA, airport, and client standards. The OMs direct, plan, organize, and coordinate with collaboration from Supervisors, the day-to-day operations of the Aviation Security Officer force.


Responsibilities:

  • Ensure all security functions are performed in accordance with TSA (Transportation Security Administration) regulations and corporate policies
  • Responsible for station staffing, and development of scheduling procedures, including their initial badging and in some cases licensing
  • Responsible for ensuring that staffing and scheduled hours are in accordance with contractual agreement with our client
  • Evaluate station attendance and performance deficiencies and administer corrective measures in accordance with Human Resources policies
  • Administer payroll reporting within the established guidelines and deadlines.
  • Ensure cost-effective measures across the station
  • Responsible for station compliance relating to all reporting procedures; administer procedural changes and ensure they are communicated effectively and efficiently with staff
  • Conduct daily briefings and occasional staff meetings
  • Working with the station administrator and coordinate with the Training and Compliance department on all training (initial and recurrent) of station personnel
  • Safeguarding company equipment and vehicles
  • Provide exceptional customer service to our clients


Experience & Qualifications:

This is a dynamic environment and experience in the following key areas is important:

  • Detailed experience in managing people and processes
  • A proactive thinker with an outgoing personality who is comfortable speaking in front of groups and interacting with company colleagues and employees.
  • Must have great intrapersonal skills and be able to communicate effectively at various social levels across many diverse cultures
  • Must be able to pass any initial and recurrent training classes as administered by the company, and/or local airport authority
  • Must have experience working with basic office equipment (copier, scanner, fax, printer)
  • Must be proficient with Microsoft Office and Outlook
  • A.C.E certification preferred


Minimum Qualifications:

  • HS Diploma or G.E.D
  • Must be 21 years of age or older
  • Must have a valid state-issued driver’s license with a clean driving record
  • Must be legally authorized to work in the United States and have IDs needed to verify Willingness and ability to participate in a drug test (either pre-employment or random) with negative results
  • Must be willing to pass a 10-year verifiable background check (employment, education, criminal and personal references)
  • Must be able to obtain and maintain a SIDA badge with Customs seal as distributed by local airport authority and US Customs and Border Patrol


Language Skills: English Proficiency required (reading, writing, and speaking)


Physical/Environmental Requirements:

Work is performed in indoor and outdoor environments, involving exposure to noise, chemicals, and other contaminants, moving mechanical hazards, and extremes of temperature and weather conditions. Must have sufficient visual acuity, with or without corrective lenses; sufficient auditory ability, with or without audio logical devices; able to tolerate exposure to noise levels up to 120 decibels; capable of being on one’s feet for extended periods of time and lifting 50 pounds unassisted.

With or without reasonable accommodation, the physical and cognitive requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling. Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines possibly on uneven terrain.


Reasoning Ability:

  • Must exhibit sound judgment and decision-making
  • They must have the ability to follow directions and outlined procedures.
  • Must comply with HR, legal, and ethical policies
  • Must include appropriate people in decision-making
  • Ability to prioritize effectively
  • Must be able to distinguish and know how to appropriately handle confidential information


Global is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

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