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Director, Financial Operations and Cash Management
2 months ago
The Director of Financial Operations and Cash Management is a key leadership position responsible for overseeing the entire collections and cash applications process. This role requires a strategic thinker who can analyze financial data, develop effective processes, and lead a team of specialists to achieve exceptional results.
Key Responsibilities- Leadership and Management
- Act as a key business partner to build sustainable growth practices and create value through data, analytics, and insights.
- Lead the continuous development and growth of the team, aligning with the business strategy and cross-functional initiatives.
- Oversee the Collections and Cash Applications teams, ensuring that metrics and goals are met, and maintaining compliance with company policies and state and federal regulations.
- Collections
- Oversee all collection activities to ensure timely and full recovery of receivables.
- Monitor the accounts receivable portfolio and implement strategies to reduce aging receivables through customer segmentation, notifications, and automated collections processes.
- Stay informed on state and federal debt collection laws and ensure the team receives timely training for legal compliance.
- Cash Applications
- Supervise the daily processing of cash receipts and customer account postings.
- Ensure accurate application of payments, credits, and adjustments, working with banks to improve accuracy and efficiency.
- Identify and resolve discrepancies in cash applications.
- Reporting and Analysis
- Provide regular reports on collections and cash application performance, analyzing financial, transactional, and team metrics against goals.
- Analyze trends and implement process improvements based on findings.
- Offer insights and recommendations to senior management.
- Customer Relations
- Collaborate with customers to resolve payment issues and disputes.
- Work with internal and external stakeholders to ensure collections align with customer service goals.
- Maintain positive relationships with key clients and stakeholders.
- Bachelor's degree in finance, accounting, business administration, or a related field; advanced degree preferred.
- Minimum of 8 years of progressive experience in collections management, accounts receivable, and cash applications, preferably within a shared services or multinational, high-volume cash receipts and lockbox processing environment.
- Proven success in cross-functional collaboration and driving company-wide results.
- Advanced knowledge of collections principles, credit risk assessment, accounts receivable processes, and cash application methods.
- Experience with processes related to compliance with mechanics lien laws where applicable to past-due receivables.
- Demonstrated success in leading and motivating teams to exceed collections targets, reduce DSO, and improve cash flow.
- Strong analytical skills with the ability to interpret complex data, conduct trend analysis, and derive actionable insights.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders at all levels.
- Proficiency in data analytics, collections software, ERP systems, and cash management tools such as SAP, Oracle, Salesforce, and banking platforms.
- Ability to thrive in a fast-paced, deadline-driven environment, manage competing priorities, and drive continuous process improvement.