Culinary Operations Supervisor

1 week ago


Rosemont, Illinois, United States Marriott Full time
Job Overview

Job Category: Food and Beverage & Culinary
Schedule: Full-Time
Position Type: Management

JOB SUMMARY

Responsible for the overall effectiveness of daily kitchen activities. Demonstrates culinary expertise by actively engaging in tasks while leading the team and overseeing all food-related operations. Strives to enhance guest and employee satisfaction while adhering to the budgetary guidelines. Manages all kitchen sections to guarantee a consistent, high-quality output. Accountable for mentoring and developing staff, including direct reports, while ensuring that sanitation and food safety standards are met.

CANDIDATE PROFILE

Education and Experience


• High school diploma or GED; 4 years of experience in culinary, food and beverage, or a related professional field.

OR


• 2-year degree from an accredited institution in Culinary Arts, Hotel and Restaurant Management, or a related discipline; 2 years of experience in culinary, food and beverage, or a related professional field.

CORE WORK ACTIVITIES

Ensuring Culinary Standards and Responsibilities are Met


• Oversees kitchen shift operations and ensures adherence to all Food & Beverage policies, standards, and procedures.


• Anticipates daily production requirements on a weekly basis and communicates these needs to kitchen staff daily.


• Assists the Executive Chef with all kitchen operations and food preparation.


• Prepares and cooks a variety of foods, either regularly or for special events.


• Innovates and develops new applications, ideas, systems, or products, including artistic contributions.


• Assists in determining food presentation and creates visually appealing food displays.


• Maintains standards for purchasing, receiving, and food storage.


• Ensures compliance with food handling and sanitation standards.


• Performs all duties of kitchen managers and staff as necessary.


• Recognizes superior quality products, presentations, and flavors.


• Ensures compliance with all applicable laws and regulations.


• Follows proper handling and temperature protocols for all food products.


• Operates and maintains all kitchen equipment and reports any malfunctions.


• Checks the quality of raw and cooked food products to ensure standards are met.

Leading Kitchen Operations


• Supervises and coordinates the activities of cooks and kitchen staff engaged in food preparation.


• Leads shifts while personally preparing food items and fulfilling requests based on required specifications.


• Utilizes interpersonal and communication skills to lead, influence, and motivate others; advocates sound financial and business decision-making; demonstrates integrity; leads by example.


• Fosters mutual trust, respect, and cooperation among team members.


• Serves as a role model to demonstrate appropriate behaviors.


• Maintains employee productivity levels.


• Ensures employees understand expectations and guidelines.


• Establishes and maintains open, collaborative relationships with employees and encourages the same within the team.


• Ensures property policies are administered fairly and consistently.


• Communicates performance expectations in line with job descriptions for each role.


• Recognizes successful performance and achieves desired outcomes.

Ensuring Exceptional Customer Service


• Provides services that exceed customer expectations for satisfaction and retention.


• Manages daily operations, ensuring quality standards and meeting customer expectations consistently.


• Sets a positive example for guest relations.


• Empowers staff to deliver outstanding customer service.


• Engages with guests to gather feedback on product quality and service levels.


• Addresses guest issues and complaints effectively.

Maintaining Culinary Goals


• Achieves and surpasses goals, including performance, budget, and team objectives.


• Develops specific goals and plans to prioritize, organize, and accomplish work tasks.


• Utilizes the Labor Management System to effectively schedule according to business demands and track employee time and attendance.


• Trains staff in safety protocols.

Managing and Conducting Human Resource Activities


• Identifies the developmental needs of team members and provides coaching, mentoring, or assistance to enhance their skills.


• Improves service by assisting individuals in understanding guest needs, providing guidance, feedback, and coaching as necessary.


• Participates in the employee performance appraisal process, offering feedback as needed.


• Brings issues to the attention of the department manager and Human Resources when necessary.

Additional Responsibilities


• Provides information to supervisors, colleagues, and subordinates through various communication methods.


• Analyzes information and evaluates results to determine the best solutions to problems.


• Attends and participates in all relevant meetings.

The salary range for this position is competitive and includes a comprehensive benefits package. Marriott is committed to fostering a diverse workforce and maintaining an inclusive, people-first culture. We believe in equal opportunity employment and do not discriminate based on any protected status.

At Marriott, we empower our associates to embrace their well-being practices both on and off property, aligning with our mission to enhance guest experiences and promote wellness in hospitality.



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